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Thread: Sprint billing issues

  1. #1
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    Sprint billing issues

    Who can address Sprint billing issues other than customer service that everyone calls.

    My parents are on a family plan with 3 lines and added two more lines. Should be $20 per additional line but they are being charged $60 & 40 for the additional lines. Even though their bill specifically states that lines 3-(up to)10 would cost $20 per line.

    After one phone call they don’t seem to be able to fix it for some reason? Anyone have any ideas on how to have this addressed?

  2. #2
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    try doing a chat - https://www.sprint.com/en/support/co...nity:contactus don't they add taxes & fees for additional lines ??

  3. #3
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    Think we figured it out. They added the two new lines incorrectly. Now the wait is on to see if all is well.

  4. #4
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    In my experience, the chat reps are very good in resolving issues. I prefer that method vs. calling CS directly.
    Don't make me turn this car around.....

  5. #5
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    After a little bit of fun at the beginning my bill has been holding steady. Very happy with Sprint so far. Once they put in Tri-Band LTE Data works good and that is what most smartphones need these days.

    And the lower bill can’t be beat.


    Sent from my iPhone using Tapatalk

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