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Thread: AT&T prepaid activation nightmare $300 plan

  1. #1
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    AT&T prepaid activation nightmare $300 plan

    Heads up. AT&T prepaid activation is not at all smooth like Verizon prepaid or mint mobile. You will have to give porting info at the time of ordering. They will apparently pre-port before shipping and claim the moment you insert SIM card you are all set.

    Nope nope nope! I entered SIM card — nothing happened. Tried online portal and it kept on saying oops something went wrong for almost a day

    Called prepaid service and bounced around 4 times and couldn’t connect to human. Went to store they said online order is online. They cannot do anything with this new $300 plan call online customer service.


    I tried online order customer service. They transferred me again to prepaid. Got bounced around and almost activated a new number. Finally called back online order customer service asking for a refund, some lady took a pity on me and successfully activated my number.

    AT&T if you are reading this. Why are you working so hard to push away new customers?


    Sent from my iPhone using HoFo

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    In all fairness once activated data speed is pretty good


    Sent from my iPhone using HoFo

  3. #3
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    Quote Originally Posted by dollar500 View Post
    Heads up. AT&T prepaid activation is not at all smooth like Verizon prepaid or mint mobile. You will have to give porting info at the time of ordering. They will apparently pre-port before shipping and claim the moment you insert SIM card you are all set.

    Nope nope nope! I entered SIM card — nothing happened. Tried online portal and it kept on saying oops something went wrong for almost a day

    Called prepaid service and bounced around 4 times and couldn’t connect to human. Went to store they said online order is online. They cannot do anything with this new $300 plan call online customer service.


    I tried online order customer service. They transferred me again to prepaid. Got bounced around and almost activated a new number. Finally called back online order customer service asking for a refund, some lady took a pity on me and successfully activated my number.

    AT&T if you are reading this. Why are you working so hard to push away new customers?


    Sent from my iPhone using HoFo
    My advice for all initial activations and ports is do it in a corporate store... I have advised several people to do that, not once has their been a hiccup and is 30 minutes in and out the door almost every time.

    Sent from my Pixel 3a XL using Tapatalk
    - If ignorance is bliss, why are there not more happy people in the world?

    Current Personal Phone: Google Pixel 3a XL (AT&T PrePaid)

    Other phones "in the family": Nokia 6.1 (AT&T), Huawei P20

  4. #4
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    I went through the same hell a few years ago. I see they have not changed it.

  5. #5
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    Quote Originally Posted by acejavelin View Post
    My advice for all initial activations and ports is do it in a corporate store... I have advised several people to do that, not once has their been a hiccup and is 30 minutes in and out the door almost every time.

    Sent from my Pixel 3a XL using Tapatalk
    Yeah but this $300 plan is online only so stores basically raise their hands!


    Sent from my iPhone using HoFo

  6. #6
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    I moved my son's phone and my phone to AT&T Prepaid, last year and this year. Both times, there were complications with the first SIM that required a second SIM and an hour on the phone with a rep. After the first experience, I learned my lesson and had 2 SIMS on hand. I definitely recommend having at least 1 spare SIM, because their support often can't fix issues without changing SIMs.

    Once you get there, it's a solid service and a great value.

  7. #7
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    A couple years ago I had nightmare experiences with Postpaid CS. They could NOT fix the provisioning of my iPad ($20 add-on that was supposed to have the same speeds/data features as the phone on the plan). Kept on dropping to the slower (3MB?) speeds. I was only staying on postpaid at this time for this support. Hours on the phone on more than one occasion (such as when the month renewed, and it broke again), I switched to prepaid.
    iPhone X is my current primary phone. I have older model iPhones and Moto phones available on other lines. Currently prepaid, though would consider postpaid on right plan.

  8. #8
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    Quote Originally Posted by kevink1 View Post
    A couple years ago I had nightmare experiences with Postpaid CS. They could NOT fix the provisioning of my iPad ($20 add-on that was supposed to have the same speeds/data features as the phone on the plan). Kept on dropping to the slower (3MB?) speeds. I was only staying on postpaid at this time for this support. Hours on the phone on more than one occasion (such as when the month renewed, and it broke again), I switched to prepaid.
    I hesitated the switch to ATT simply because I didn’t want to go through the porting hell of years past. But I just switched 5 lines to ATT prepaid and had to do a multi-port for each line as I was porting from Cricket to get the bonus data deal

    To my surprise it went incredibly smooth - I called the ATT port activation center each time and they were awesome. Much better than experiences 3-4 years ago.

  9. #9
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    My main line is currently T-Mobile so I can get my cellular Apple Watch on it. They are working better than I feared based on experience several years ago. If I decide to go on price again at some point, it will depend on offers from either ATT Prepaid or Verizon Prepaid. I have phones that support both (though not the latest B14 on ATT). I have a backup $5/month plan for emergency use when on the road.

  10. #10
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    I tried signing up for this offer, and they refused to sell it to me. They approved the sale, only to cancel it the next day, and they refused to tell me why they cancelled my order. My guess is that they don't actually want to sell this offer to many people, they just want to advertise it. AT&T is the AT&T I always remembered, unfortunately.

  11. #11
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    I just had an awful experience with this. First, I could not receive my sim card in the mail because att sent it to me fedex which would not leave it at my door. I had to drive an hour and a half to the nearest fedex location only to find that it had been returned (fedex tracking online said it was still at the location). I went to an att store in that town to get help. I was given a new sim card and told to activate it first so that I could port my number. They let me log in on their computer and pay the $300. They told me I had to port my number with customer service on the phone since I had an ATT reseller as my previous service. The porting service on the phone told me that I had to port my number before I activate the sim card, and I cannot get a refund for the $300. Now I no longer have my old phone number, and I cannot sign into things online that use that old number for two-factor authentication, like my bank account. This is my worst customer service experience ever. But yes, the download speed is nice...

  12. #12
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    I would probably be happy with this plan. I average under 8GB/month. But I feel like it limits my flexibility. I've done 1 year plans on MVNOs before, but for inexpensive plans like $60/year. There, if I decided I wanted to go a different route, I'm not losing too much money.

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    How does prepaid att compare with their postpaid service? Coverage/roaming? I imagine prepaid has a lower priority than postpaid but is it more than say their iPad unlimited plans?


    Sent from my iPhone using Tapatalk

  14. #14
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    Quote Originally Posted by truefan31 View Post
    How does prepaid att compare with their postpaid service? Coverage/roaming? I imagine prepaid has a lower priority than postpaid but is it more than say their iPad unlimited plans?


    Sent from my iPhone using Tapatalk
    There is some limited roaming but less than postpaid. At least for voice. Hard to tell what roaming is available for data.

  15. #15
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    Quote Originally Posted by lebooo View Post
    I just had an awful experience with this. First, I could not receive my sim card in the mail because att sent it to me fedex which would not leave it at my door. I had to drive an hour and a half to the nearest fedex location only to find that it had been returned (fedex tracking online said it was still at the location). I went to an att store in that town to get help. I was given a new sim card and told to activate it first so that I could port my number. They let me log in on their computer and pay the $300. They told me I had to port my number with customer service on the phone since I had an ATT reseller as my previous service. The porting service on the phone told me that I had to port my number before I activate the sim card, and I cannot get a refund for the $300. Now I no longer have my old phone number, and I cannot sign into things online that use that old number for two-factor authentication, like my bank account. This is my worst customer service experience ever. But yes, the download speed is nice...
    If they didn’t port your old number you should still have it available on your previous carrier’s SIM.

    And call the porting department back during the week on a business day. They can absolutely port a number in after a SIM is activated. Unless something has changed in the last few months, because I’ve done it many times with AT&T prepaid.


    Sent from my iPhone using HoFo

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