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Thread: Total Wireless Service Issue

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  1. #1
    Join Date
    Oct 2004
    Feedback Score

    Total Wireless Service Issue

    I have been having problems in a certain area near me with dropped calls. Since Total Wireless in a Verizon MVNO, can I contact them or do they only take reports like that from regular Verizon customers?

  2. #2
    Join Date
    Feb 2009
    West Central Iowa
    Galaxy J7 Sky Pro SM-S727VL, Galaxy J3 Sky SM-S230VL, ZTE Z723EL, ZTE Z233VL
    Straight Talk, Total Wireless
    Feedback Score
    You can't contact Verizon for issue. You need to have a true Verizon user with the same issue to report it. I had a local tower giving out the wrong time zone.

    Just wondering, is this a CDMA area or LTE area with this drop? If it is a CDMA area, they will not fix it from what I understand because Verizon is dropping their CDMA network. If it is a LTE area, hopefully you have VoLTE and that should fix it. Just need a little bit more info.

    Edit: It could be just a gap between the LTE towers, too.

  3. #3
    Join Date
    Feb 2009
    Feedback Score
    Last time I tried to contact VZW (~5 yrs ago) I couldn't get past the automated system. Because I didn't have a VZW number & there was no navigating the automated system without a VZW 10 digit number.

    Otoh I'm on RP ATT & a couple times I called ATT when RP was helpful but out of their depth. Once a nationwide VM problem & then another time a nationwide Texting problem. ATT fixed it both times & were nice about it.
    If my actions include deeds of philanthropy in charity and acts of loving kindness I am living in my Faith.

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