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Thread: iPhones Personal hotspot feature gets disabled

  1. #1
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    Apple IPhone XS Max
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    iPhones Personal hotspot feature gets disabled

    When you temporary take out the SIM card and put it another phone thats not activated on your At&T account
    And then switch back the SIM card to the original iphone
    Had to call customer service to get it back enabled
    Two great smartphone apps to find cell towers and map actual coverage areas
    1. Cellmapper
    2. OpenSignal
    If You're With AT&T Wireless as your Cell Provider, Use the "AT&T Mark The Spot App" to report an issues with your service, like, no connection, slow speeds, no coverage, drop calls...etc

  2. #2
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    is the phone on prepaid or postpaid ?? just tried my AT&T prepaid sim from an at&t phone into a factory unlocked phone and hotspot worked.

  3. #3
    Join Date
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    Postpaid account

  4. #4
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    Possible explanation for you from a former At&t CS rep. When the SIM is switched to a different phone, if the feature is device specific the billing system can delete any feature that is incompatible with the new phone.

    For instance, if the hotspot feature is designated to be used with an iPhone and you swap the SIM to a Samsung Galaxy. The Samsung requires a different feature code and might explain what happened.
    Don't make me turn this car around.....

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