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Thread: How to find the FAN discount

  1. #1
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    How to find the FAN discount

    I entered my work email address and I got back a list of nine different FANs. Is there a way to find out what each one has for discounts without having to talk to someone at AT&T?

  2. #2
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    You could go to the internet site and do a search for each FAN code. You may only qualify for only 1 FAN code so I suggest you talk to a CS rep to confirm which discount is available for you and the details.
    Don't make me turn this car around.....

  3. #3
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    Quote Originally Posted by veriztd View Post
    You could go to the internet site and do a search for each FAN code. You may only qualify for only 1 FAN code so I suggest you talk to a CS rep to confirm which discount is available for you and the details.
    Thanks for the reply. I've tried doing a search on each code and didn't get any results. Do you have a link to the site that allows searches on the codes?

  4. #4
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    From my experience as a former CS rep for At&t, the list may only be available internally. I thought you might have some luck trying to search yourself. I recall the process involved when I assisted customers and it clearly identified what FAN # that a customer would be eligible for and specifically what benefits/discounts that are included. Sounds like you have to call customer service or go to a corporate (not authorized reseller) store for clarification. Once the FAN has been added, the details will show on your monthly statement within 1-2 bill cycles. Best wishes.

    BTW: I have no access to those systems any longer to verify myself.

  5. #5
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    Okay, I'll call customer service.

    Thanks again.

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