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Thread: zombie minute usage

  1. #1
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    zombie minute usage

    I activated a 2 ATT BYOP sims in February (1200/1200/3gb) Ive never placed the sims in a phone yet (still in sealed retail packaging), but when I logged onto my Tracfone dashboard 1 sim shows 1199 minutes remaining, the other shows 1187 minutes remaining. What gives??? When I contacted support chat, they said their was usage, but wouldnt give details.

    Anyone have any inkling where these minutes went?
    --------Always looking to add old or not so old GSM phones to my collection, PM me if you have any to get rid of.----------Dumb questions are those not asked---------

  2. #2
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    Some "shady" gas stations in small towns rig their pumps so you won't get a full gallon when the meter shows 1 gallon. Maybe TF is doing that too

  3. #3
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    There have been problems with the preloaded SIMs. How can Chat see usage when there is no associated phone number? I would call corporate. I think a supplier has been messing around.

  4. #4
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    Ask them to supply a list of calls made/received.
    Don't make me turn this car around.....

  5. #5
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    Hope they are still sealed. That would be the perfect way to present them to the BBB if you have to file a claim against Tracfone.
    The BBB could then back up your claim if you needed to contact the FCC to file a claim.

  6. #6
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    Quote Originally Posted by veriztd View Post
    Ask them to supply a list of calls made/received.
    Tracfone has never provided a detailed call log. Is this worth the effort for 14 lost minutes out of 2400?

  7. #7
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    That's up to the OP. I know I wouldn't bother.

  8. #8
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    A few more minutes have been siphoned off each SIM. According to "tracfone execuitive care" their system deducts minutes for calls that go to voicemail, because the system sees them as a forwarded and answered call. Ive never setup voicemail, but apparently with ATT based sims there is a default mailbox setup. Apparently I was assigned recycled numbers that receives numerous robo calls. Crap policy if you ask me.

  9. #9
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    You can request a new number if you haven't given it out to everyone already.

  10. #10
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    Quote Originally Posted by z50z50z50 View Post
    A few more minutes have been siphoned off each SIM. According to "tracfone execuitive care" their system deducts minutes for calls that go to voicemail, because the system sees them as a forwarded and answered call.
    I think someone fed you a load of B.S. because minutes are not deducted for calls answered by the voicemail system. My phone is on TF/AT&T. I just did some testing. Got a screenshot of my balance, put my phone in airplane mode so calls to it would go to voicemail, called it from another phone and left a 5-minute voicemail, turned my phone back on, got the voicemail notification (but didn't retrieve it), checked the balance again, same amount as before the test.

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