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Thread: What Is The Best Way To Cancel A T-Mobile Line Of Service?

  1. #1
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    What Is The Best Way To Cancel A T-Mobile Line Of Service?

    I bought a new line of service yesterday. I now realize that this won't work out for me. Am I better off going in person to a store or should I simply call on the phone? How much am I out for two days of service?

  2. #2
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    Calling is the best way

  3. #3
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    How did you purchase your service, at a store or online ? You will need to return the device to the method from where you purchased it so they can return it to their inventory. That is quickest, most efficient, suggested method.
    Just another day in paradise.....

  4. #4
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    You can also just port your number to your next provider. Porting out will automatically cancel your t mobile service. Of course any financed devices will be due in full.

  5. #5
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    What @Serial Port said. If you bought a phone from T-Mobile, there are three stages of backing out:
    1. Within 14 days you can return everything and reverse the transaction except for trade-ins. Any trade-in vaporizes as soon as you hand it over, never to be seen again.
    2. If you purchased a phone on the JUMP program you may be covered by the Lifetime Coverage Guarantee this has two stages:
    A. Within 30 days, you can port out and return everything for a refund.
    B. After 30 days, you can get T-Mobile to unlock your phone, port out to another carrier and continue to make phone payments only to T-Mobile, while using the phone on the new carrier.

    If you brought your own phone and just got a T-Mobile SIM, I'd suggest you call T-Mobile and explain the situation. I don't know what they charge if you cancel service after a couple of days. The faster you act the better.
    Donald Newcomb

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