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Thread: Red Pocket balance disapeared

  1. #1
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    Red Pocket balance disapeared

    If you're on RP mobile GSMT annual prepaid plan check your balance.

    I'm on the $5/month plan with $55 remaining balance at the beginning of this monthly cycle.

    Its the last day of my cycle and I decide to check my balance and notice I only have $11 remaining balance.

    I've only used 10 mins and 30mb of data the whole month.

    What the hell is going on?

    Sent from my SM-F700U1 using HoFo mobile app

  2. #2
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    Wish I could help you directly, but I suggest you reach out to RP customer support ASAP.
    Just another day in paradise.....

  3. #3
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    Quote Originally Posted by Serial Port View Post
    Wish I could help you directly, but I suggest you reach out to RP customer support ASAP.
    I just got off CS chat. They said to disregard the $11 balance and that I still have 11 months left of the $5 plan.

    Not sure if this makes any sense.

    Sent from my SM-F700U1 using HoFo mobile app

  4. #4
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    This has changed with RP GSMT.

    When you SMS text GETINFO or BAL to 7039 you will get your remaining balance on your annual plan as $1/month.

    So if you have 11 months remaining, your balance will show $11.00

    So don't be alarmed if you suddenly see your actual balance drop dramatically.

    Sent from my moto e5 play using HoFo mobile app

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