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Thread: Porting from Total wireless to TracFone with new phone

  1. #1
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    Porting from Total wireless to TracFone with new phone

    Tried switching my mom's phone from Total wireless to TracFone last weekend with no luck. At the same time I'm trying to retire her old flip phone to the new LG classic which I just bought brand new from Best buy. I guess my first mistake was trying to do it over the phone. Nearly impossible to get a live person. Kept telling me to call back in 15 minutes but that never worked either.

    We'll be trying to do this via chat today. When I actually did get somebody from Total wireless they said they were going to call back on a different phone but never did.

    I want to put her on the plan that I have a link to below. Is this something I'm going to have to purchase beforehand? It's listed as $20 per month but $15 a month for the first two months with auto pay. Not sure how the best way to approach this.

    https://www.tracfone.com/shop/plans/...-1gb-unlimited

    Thanks for any advice.

    Sent from my Moto E (4) Plus using HoFo mobile app

  2. #2
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    Try the IMEI of your phone (if it has VOLTE) on Page Plus. Tracfones usually work on PP. Can pay as little as $2.50 /mo.

    If she talks a lot use Google Voice on WiFi..

  3. #3
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    Quote Originally Posted by dfriz View Post
    If she talks a lot use Google Voice on WiFi..
    I don't think I want to say to someone's Mom that she talks a lot

  4. #4
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    Quote Originally Posted by Digital Rules View Post
    Tried switching my mom's phone from Total wireless to TracFone last weekend with no luck. At the same time I'm trying to retire her old flip phone to the new LG classic which I just bought brand new from Best buy.
    You should not have to go through Total Wireless. This would be a new activation of the Classic Flip on Tracfone with a phone number port from Total Wireless. Weekends are not the best time for this, as the support is not as good.

  5. #5
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    Thanks I tried starting with TracFone but they connected me to Total Wireless which ended up getting me nowhere. I'll try via chat during the week and see if I have any better luck.

    Sent from my Moto E (4) Plus using HoFo mobile app

  6. #6
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    Quote Originally Posted by Digital Rules View Post
    Thanks I tried starting with TracFone but they connected me to Total Wireless which ended up getting me nowhere. I'll try via chat during the week and see if I have any better luck.

    Sent from my Moto E (4) Plus using HoFo mobile app
    From your description of what you're trying to do, Total Wireless doesn't need to be involved in this at all, other than acquiring your mom's account number and porting PIN from Total. (And you do this on your own.)

    I think the customer service agent just flipped the trigger too fast as soon as you mentioned having Total Wireless.

  7. #7
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    Thanks, do I need to buy the one UT&T 1 Gb plan ahead of time or can they start me on that when transferring over?

    Sent from my Moto E (4) Plus using HoFo mobile app

  8. #8
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    Quote Originally Posted by Digital Rules View Post
    Thanks, do I need to buy the one UT&T 1 Gb plan ahead of time or can they start me on that when transferring over.
    You can buy the service at activation. When it asks if you want to keep your phone number, reply YES and provide your Mom's phone number, acct#, PIN. The port-in usually takes 1-2 days, but could be quicker if the number is currently with Total Wireless. If it asks for a contact number, give it a number different from the one being ported.

  9. #9
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    Thanks you all rock. I'll let you know how it goes

    Sent from my Moto E (4) Plus using HoFo mobile app

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