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Thread: Balances are not updating

  1. #1
    Join Date
    Mar 2015
    Location
    Little Rock, Arkansas
    Posts
    37
    Device(s)
    Samsung Galaxy S7
    Carrier(s)
    TracFone, AT&T
    Feedback Score
    0

    Balances are not updating

    I am having trouble with my balances not updating. I'm using talk, text and data all day and everyday but the only balance that changes is the data amount. My talk and text are always the same amounts, 989 Texts and 724 Minutes. I'm not using wifi calling or Google Voice. It's happening on both the MyAccount app and the website. Using *777*1# only shows my old unlimited balance. I'm not on unlimited anymore. Why is this happening? It's crazy to think that I struck TracFone gold and I'm set for life with free talk and text. 😉😊 But I don't want to end up running out of airtime when I'll need it. I use my phone a lot every day.

    Speaking of, is there a notification setting to let you know when you are running low or out of airtime? There is a plain looking page that appears when actually I run out of data notifying me of that. Is there an app, website or hack of some sort that I could use to get notified of low balances before I completely run out?

  2. #2
    Join Date
    Jan 2013
    Posts
    52
    Feedback Score
    0
    Text Balance to 611611.

  3. #3
    Join Date
    Mar 2015
    Location
    Little Rock, Arkansas
    Posts
    37
    Device(s)
    Samsung Galaxy S7
    Carrier(s)
    TracFone, AT&T
    Feedback Score
    0
    Same thing.

  4. #4
    Join Date
    Feb 2016
    Posts
    265
    Feedback Score
    0
    If you have any data left over from the unlimited plan, that data will carry over for another 30 days before it goes away for good and you are using your old data bucket.

    Should you run out of data on the Unlimited plan, you will be using the data from your Paygo bucket.

    I would download the TF My App on your phone to see what's going on with your balance.

    Sounds like you have an ATT phone if you have to dial that prefix to check your balance.

    ATT and T-Mo phones are really glitchy in reporting the acct balance.

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