Callers Can't Hear Me - Tracfone View 1 B100DL

[UncleSeamus]

When I receive a phone call, the caller can't hear me but I can hear them. On their end it just sounds like the call is picked up and no one is on the line.

When I make a phone call, there is no issue. The person receiving the call can hear me just fine.

Is this an issue with one of the settings?

This is with a Tracfone View 1 B100DL

[hpham]

The only thing I can think of is that you accidentally hit the Mute button (icon of a microphone with a slash across it). But it's reset after each call. Could be a defective phone.

[LittleBear916]

You can rule out the microphone issue by pressing the mic button on the Google Bar and asking a question. If it works, then its something else.

[Digital Rules]

On some phones the Google mic is not the same one as the one used for phone calls. It wasn't on my Moto G6 play for one.

I suggest trying earphones if the phone has a headphone plug. That's the only way I can make calls on my Moto G6 play since the call microphone doesn't work.

Sent from my moto g power using HoFo mobile app

[hpham]

I suggest trying earphones if the phone has a headphone plug. That's the only way I can make calls on my Moto G6 play since the call microphone doesn't work.

Don't you need a set of earphones with a mike for that? Most music-only earphones don't have a mike.

[Digital Rules]

Yes thanks for pointing that out. I just assume most all of them come with that now but maybe not.

Sent from my moto g power using HoFo mobile app

[UncleSeamus]

It figures. I got a call yesterday and the caller heard me immediately. Everything worked as it should.

The only thing I can think of is that you accidentally hit the Mute button (icon of a microphone with a slash across it.

I think that's it but I need more testing.

[UncleSeamus]

The problem persists. It's not the mute button. I just got a call and couldn't hear the caller, I tried turning the mute button on and off while trying to answer and no effect. When I called them back all features worked, including when I responded to a call waiting that came through in the middle of the call.

[hpham]

It's not the mute button. I just got a call and couldn't hear the caller, I tried turning the mute button on and off while trying to answer and no effect.

The mute button has no effect on whether or not you can hear the caller. But sounds like your phone has a problem.