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Thread: "My Account Summary" not showing info

  1. #1
    Join Date
    Aug 2007
    Posts
    6
    Feedback Score
    0

    "My Account Summary" not showing info

    I logged into my account, on the web, the last couple of days and I don’t see my phones listed on “My Account Summary”. I never had this problem before. When I select “Add/Remove/Edit Phone”, I see my phones listed there. When I select the “Return to My Account” button they’re not there. I've always used the same browser, but I did try two other browsers with the same results. I went on chat and they said "The phone numbers are already registered in your online account." They weren't helpful. Has anybody else seen this problem.

  2. #2
    Join Date
    Jul 2005
    Location
    United States
    Posts
    19,779
    Device(s)
    Samsung Galaxy S9+
    Carrier(s)
    T-Mobile
    Feedback Score
    0
    Possible they are either upgrading their internal systems or there is an internet issue blocking the information from showing correctly. You did confirm that it does show the phones when you select "Add/Remove/Edit Phone" so this sounds like a temporary issue.
    Just another day in paradise.....

  3. #3
    Join Date
    May 2006
    Location
    Super Blue NoVA
    Posts
    2,691
    Device(s)
    iPhone 6S, Moto e, Lumia 635, Moto G 2nd
    Carrier(s)
    GoPhone x3, PPCx2, TMo2Go, TracfoneX3, H20, Tello
    Feedback Score
    0
    I just logged in. Both my phones show in "My Account Summary". I used firefox and edge. No issues with either.

  4. #4
    Join Date
    Sep 2016
    Posts
    1,296
    Feedback Score
    0
    Just checked mine. All good. PP has these temporary quirks pop up sometime.

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