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Thread: Freedom Device Care App

  1. #1
    Join Date
    Apr 2011
    Location
    Toronto
    Posts
    2,145
    Device(s)
    Samsung S10+
    Carrier(s)
    Freedom Mobile
    Feedback Score
    0

    Freedom Device Care App

    Just got the Android 11 update on my S10+ and along with it came a Freedom Device Care app. I tried to have a look at it last night but in order to use it you have to connect to an agent. Anyone have any idea whom this connects to? The offshore or locally based CSRs? I've had excellent service via Twitter and I'm hoping this connects to the same folks. No info about this on the website.

    Anyone have any idea?

    Sent from my SM-G975W using HoFo mobile app

  2. #2
    Join Date
    Apr 2011
    Location
    Toronto
    Posts
    2,145
    Device(s)
    Samsung S10+
    Carrier(s)
    Freedom Mobile
    Feedback Score
    0
    Played around with it, nothing surprising but I'd still like to know where it connects to when you ask for an agent

    Sent from my SM-G975W using HoFo mobile app

  3. #3
    Join Date
    May 2015
    Posts
    1,456
    Device(s)
    iPhoneSE 2020
    Carrier(s)
    Koodo, Freedom, Public
    Feedback Score
    0
    Says they troubleshoot your phone with the app

    https://www.freedommobile.ca/en-CA/device-care

    Connecting is anon and is supposed to help with issues
    Koodo $40 Canada Wide + 13GB + 1000 Intl LD
    Public $120 Province Wide + 12GB - $6 Autopay - $12 Loyalty - $45 Refer = $19 per Month
    Freedom $35 ($37-BTS) North America Wide + 8GB + 1GB Roaming

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