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Thread: Account Sign Email Verification

  1. #1
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    Account Sign Email Verification

    Just signed in to my prepaid online account and they required a verification code via email. I have no problem with the added security step but just wondered if this is something new? It would have been nice if would have alerted us prior to implementation.

  2. #2
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    Same thing happened to me. Plus, I had to add a 4 digit PIN to the account. I never had a 4 digit PIN on prepaid. I checked to see if I could change my 4 digit PIN and there was no PIN to change; just a password. The pop-up window indicated that the PIN was used in conjunction with calling 611.

    My guess is that the extra verification is due to the increased call volume they will be getting because of this sunset of 3G. It is turning into/is already a nightmare.

  3. #3
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    I've had AT&T Prepaid for many years and prior to the password, a 4 digit pin was required. After the password was required, I thought there would be no need for the 4 digit pin. Thank goodness I kept it on my list because as Greenmule annotated, it is required when calling 611.

  4. #4
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    Good info. I kept my PIN but don't recall ever needing to use it online.

    Good to have 2 factor authentication - long overdue.

    Also added "Purchase Blocker" as a $0 add-on to prevent any premium purchases from the account (i.e. apps, games, alert services, etc).

  5. #5
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    Quote Originally Posted by sprintleaver View Post
    Good info. I kept my PIN but don't recall ever needing to use it online.

    Good to have 2 factor authentication - long overdue.

    Also added "Purchase Blocker" as a $0 add-on to prevent any premium purchases from the account (i.e. apps, games, alert services, etc).
    It’s not for 2 factor, it’s just verifying you’re the owner of the email address.

  6. #6
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    Quote Originally Posted by dthoward View Post
    It’s not for 2 factor, it’s just verifying you’re the owner of the email address.
    That's disappointing...they should make it 2 factor for better security.

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