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Thread: Merged Accounts but Balance Missing Sometimes?

  1. #1
    Join Date
    May 2011
    Feedback Score

    Merged Accounts but Balance Missing Sometimes?

    I merged two accounts balance and closed one... did it via chat and the CSR seems to know what he/she is doing.

    Chat confirmed the merged balance, but it's not showing on the account. Website and text BALANCE to 6116111 still shows the old balance but with extended expiration date. But the TF app shows the correct combined balance?

    Closed line is Verizon and surviving line is AT&T. Is this normal?

  2. #2
    Join Date
    Jan 2019
    Feedback Score
    Did you do the merge today? Sometimes it takes several hours for everything to show up correctly on the website, especially when 2 networks are involved.

    Did you manage to keep the surviving AT&T line without having to change the SIM?
    My Tello referral code is P3BSR5HV, and gets both of us 10 Tello Dollars to pay for a plan.

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