Hello Mobile ?

[Yeswap]

Generally there is now way to manually edit an APN on iOS, unless the carrier specifically provides it. More typically a configuration profile is downloaded and installed, and the one I've seen (Freedompop) is not editable.

Unless, something changed recently, APNs are editable with iOS on T-Mobile and T-Mobile MVNOs

[Null_user]

Thanks, I’ll try this and report back.


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This didn’t work for me, as in no change to the LTE connectivity.


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[Yeswap]

This didn’t work for me, as in no change to the LTE connectivity.


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APNs only affect data and MMS. Can you make calls? If not there's either something wrong on Hello Mobile's end or you have a bad SIM.

[Null_user]

I can make calls where 3G service is available.


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[jmac32here]

I can make calls where 3G service is available.


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Is it possible to send a speedtest.net screenshot. I'm curious if yours will say PWG/Cintex like mine does.
If so, I know where to find PWG APN settings, if no - might want to try T-Mobile's APN settings.

(Mine says PWG, but uses T-Mobile's actual APN settings like fast.tmobile.com)

https://www.t-mobile.com/support/dev...d-apn-settings
http://wholesale.prepaidwirelessgroup.com/

[upstatesc]

Is it possible to send a speedtest.net screenshot. I'm curious if yours will say PWG/Cintex like mine does.
If so, I know where to find PWG APN settings, if no - might want to try T-Mobile's APN settings.

(Mine says PWG, but uses T-Mobile's actual APN settings like fast.tmobile.com)

https://www.t-mobile.com/support/dev...d-apn-settings
http://wholesale.prepaidwirelessgroup.com/

Is Hello on PWG? I thought they were direct with T-Mobile?

[joseg2016]

What does "pwg" stand for? Printer Working Group? What?

[Null_user]

Is it possible to send a speedtest.net screenshot. I'm curious if yours will say PWG/Cintex like mine does.
If so, I know where to find PWG APN settings, if no - might want to try T-Mobile's APN settings.

(Mine says PWG, but uses T-Mobile's actual APN settings like fast.tmobile.com)

https://www.t-mobile.com/support/dev...d-apn-settings
http://wholesale.prepaidwirelessgroup.com/

I barely have enough signal to send a text, let alone do a Speedtest. Hello Mobile is GARBAGE


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[Boz1]

What does "pwg" stand for? Printer Working Group? What?

Based on the http://wholesale.prepaidwirelessgroup.com/ url posted, I'd guees it stands for "Prepaid Wireless Group".

[Boz1]

I barely have enough signal to send a text, let alone do a Speedtest. Hello Mobile is GARBAGE

Would the issue be with Hello Mobile, or with the network they use?

In the case of Hello Mobile, I think they used to use Sprint, and now they use T-Mobile.

How long have you had your Hello Mobile service? Is your account on the T-Mobile network?

[jmac32here]

Would the issue be with Hello Mobile, or with the network they use?

In the case of Hello Mobile, I think they used to use Sprint, and now they use T-Mobile.

How long have you had your Hello Mobile service? Is your account on the T-Mobile network?

Finding out they may have some old sprint sims in the mix of sims being sent out too. If your sim is blank with a puk number, itll be on T-Mobile via pwg. (Prepaid Wireless Group, a T-Mobile wholesaler that also powers Cintex and Liberty wireless-since all are under the same ownership.)

There's another blank unbranded or hm branded sim that i think might be a sprint sim. (No puk as thats a gsm thing)

Only way to know for sure is to do a speed test using the speedtest.net app or a hidden menu. On Android you can also find out with cell info lite. Ios may require seeing the info on the menu when you call *3001#12345#*

Btw, any existing hm customers that know they are on sprint get any notifications to migrate to tmo yet?

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[Null_user]

So, I can’t get any data connection at all with both of my Hello Mobile sims. On occasion, I have 3g signal to make phone calls and send SMS, but it’s rare. Maybe I received a Sprint SIM?


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[Null_user]

Would the issue be with Hello Mobile, or with the network they use?

In the case of Hello Mobile, I think they used to use Sprint, and now they use T-Mobile.

How long have you had your Hello Mobile service? Is your account on the T-Mobile network?

I’ve had the service since Saturday. It will occasionally say T-Mobile but Hello Mobile is what it says when I rarely get connectivity.


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[Null_user]

This pretty well explains my issue:

https://developer.apple.com/forums/thread/657108


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[jmac32here]

This pretty well explains my issue:

https://developer.apple.com/forums/thread/657108


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Could be any number of things. Could be a sprint sim, but if so, the sim should say sprint or boost on it.

Could be you got a gsm wholesale sim (claims stated its a hello branded sim) and since it's wholesale and hm doesn't have their own agreement with apple, if it's not working-it won't work. (This would be apple strong arming hm into a direct agreement with them.)

I noticed the same kind of issues popping up after Tello got their wholesale agreement changed from sprint to T-Mobile. The new gsm sims might work on ios, might be missing any number of feature, or not work at all. (For me, my iphone lost mms and volte on Tello gsm.)

So far the only sim that seems to work fine is a non-branded sim that sets you up on T-Mobile through pwg. (Apparently, pwg has said agreement with apple.)

However check to make sure you are in native T-Mobile coverage since roaming is off by default and not guaranteed.

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