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Thread: Can't find "Chat" on the Tracfone account page in either Firefox or Edge.

  1. #1
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    Can't find "Chat" on the Tracfone account page in either Firefox or Edge.

    Can't find "Chat" on the Tracfone account page in either Firefox or Edge. It shows "Online Chat" but there is no red bubble to click on to start chat.

  2. #2
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    Try turning off Enhanced Tracking in Firefox for the site.

  3. #3
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    Same for me right now using Windows / Edge.

  4. #4
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    I clicked on the shield at the left in the address bar for the Tracfone site. It still isn't there.

  5. #5
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    Also any other blocker-type things.

  6. #6
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    I brought up Edge again. Turned off the tracking protection on Tracfone, and the red bubble appeared. Thank you so much for the help. I will make a note of this.

  7. #7
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    A while back I wasn't seeing the TF website Chat box, and eventually I turned off a Chrome extension that I had called UBlocker (I don't remember why I originally had the extension) and then I could see the Chat on the TF website.

  8. #8
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    Quote Originally Posted by rikkitikki View Post
    I brought up Edge again. Turned off the tracking protection on Tracfone, and the red bubble appeared. Thank you so much for the help. I will make a note of this.
    On Firefox, when you opened the shield for Enhanced Tracking while on the TF site did you turn it to off?

  9. #9
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    Yes, I did. Still didn't have the chat bubble.

  10. #10
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    Quote Originally Posted by rikkitikki View Post
    Yes, I did. Still didn't have the chat bubble.
    I think you might have to reload the page for the chat bubble to appear.

    Of course, the Tracfone site is frequently glitchy, too.
    My Tello referral code is P3BSR5HV, and gets both of us 10 Tello Dollars to pay for a plan.
    https://tello.com/account/register?_referral=P3BSR5HV

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