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Thread: Moto e - can't receive SMS

  1. #1
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    Moto e - can't receive SMS

    I recently purchased a Total Wireless Moto e phone from Amazon and activated it on Page Plus Cellular. It activated and I can send and receive calls. But I can't SEND SMS to Page Plus (eg. texting "bal" to 7243 does NOTHING) and while I can send SMS to my contacts, I don't receive their response. Also, I can't receive verification codes via SMS from my apps.

    Page Plus reps have told me they can't do anything. Please help!

  2. #2
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    Suggest you post this in the Page Plus forum, where the quirks of Page Plus/Tracfone are better known.

    https://www.howardforums.com/forumdi...-Plus-Cellular

  3. #3
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    I had trouble with SMS on the Moto E on Verizon as well. I ended up taking the phone back.

    My sister bought one to use on AT&T and it had a problem with MMS. I finally got it to work after trying a few different APNs. Hers would actually get SMS but not MMS messages until I punched in an APN that the phone liked.

    Sent from my moto g stylus using HoFo mobile app

  4. #4
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    Thanks for your suggestions!

    PagePlus finally resolved the issue after I called on FIVE separate occasions, and spoke to FIVE different reps, one finally transferred me to a supervisor who said that they failed to activate certain features which is why I couldn't SMS PagePlus nor receive SMS from anyone.

    I almost returned the phone (Amazon Customer Service is as always AMAZING! No hassle returns) but since the issue was resolved, I quite like the Moto e (esp at the price I got it for) and am using it with no issues!

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