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Thread: Emergency broadband benefit

  1. #1
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    Emergency broadband benefit

    I have been unable to learn how one signs up for service with Metro using the EBB program. Metro dealers suggest I call Metro directly. Metro customer service states I must do this in store. There are no corporate Metro stores in my area only dealers.

    Thank you.

  2. #2
    Join Date
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    I suggest that you call customer service back, if they prompt you to go to a local store that you advise them that the store is prompting you to call customer service. Also mention that there are no local corporate stores nearby. They should be able to put you in touch with with a specialty CS rep or provide a direct phone # to speak with one. Best wishes.
    Just another day in paradise.....

  3. #3
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    Thanks Serial Port but Metro PCS states it must be handled in store.
    Is there a way to reach Metro reps located in the USA?

  4. #4
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    Are you willing to pay the 1st month? Get a plan then use the website to submit form..

  5. #5
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    i can confirm stores have been specifically instructed to direct customers to go online or through customer service.

    they have been instructed not to assist in store at all, these instructions came from T-Mobile corporate side.

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