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Thread: Download speed in 4G

  1. #1
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    Download speed in 4G

    My sister has a new Samsung S21+. Around her house and outside in the neighborhood the best she can do most of the time the best speed she can get is from 1.0 to .76. When she try's it just outside the city limits it goes up to 18.5 to 20.0 she had this problem on her old phone and I can confirm it with the same speed on my old Galaxy S5. She has been to the local Verizon store with no help, the last time they said they replaced the sim card with one for 4G and that should fix it (sounds fishy to me) of course it didn't help.

    Looking for suggestions on what her options are as Verizon claims there is no problem on their end.

  2. #2
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    sound like a tower issue rather than a phone issue.
    ask others in the neighborhood if they have the same issue.

  3. #3
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    Sounds like congestion. What’s her plan? If it’s Start Unlimited she needs to upgrade to get priority service but if she’s already on another plan, she needs a new carrier.


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  4. #4
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    Sounds like a network capacity issue which means there is a lot of network traffic or they don't have enough spectrum deployed. I would suggest looking into other carriers if the service is not acceptable to her or wait until they come through and upgrade the site.

  5. #5
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    OP, does the phone ever display "5G" ?? I have the same phone as she does and I do achieve higher data speeds on that when in range.
    Just another day in paradise.....

  6. #6
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    No it only shows 4G. we don't have 5G in our area yet.

    Should the phone need the 4G sim card to work in an area that's 4G only?

  7. #7
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    Quote Originally Posted by weldor View Post
    No it only shows 4G. we don't have 5G in our area yet.

    Should the phone need the 4G sim card to work in an area that's 4G only?
    4G is the only type of SIM card that Verizon uses currently. 5G access is determined by the phone and the available towers/networks. 2G/3G with Verizon didn't use SIM cards. No need for a 5G SIM with Verizon at this time.
    iPhone 12 Pro is my current primary phone. And also have a Galaxy a10e as a backup travel phone.

  8. #8
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    Quote Originally Posted by kevink1 View Post
    4G is the only type of SIM card that Verizon used before 5G. 2G/3G with Verizon didn't use SIM cards. A 5G compatible card should work 4G on Verizon.
    There is no separate 4G vs. 5G SIM card. Prior to 4G, Verizon and the former Sprint used CDMA technology that did not use a SIM card in the US. All 3 of the major carriers are starting to use 4G (aka LTE) exclusively as the older 3G networks are shut down over the next year or so.

  9. #9
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    Quote Originally Posted by Serial Port View Post
    There is no separate 4G vs. 5G SIM card. Prior to 4G, Verizon and the former Sprint used CDMA technology that did not use a SIM card in the US. All 3 of the major carriers are starting to use 4G (aka LTE) exclusively as the older 3G networks are shut down over the next year or so.
    Some other carriers upgraded their SIM cards when 5G came out. I think possibly to support 5GSA. If pre-5G Verizon SIM cards still work on Verizon for 5G that is good.

  10. #10
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    Sounds like the Verizon store was "blowin smoke" when they told her that they changed out the sim and that would make it work better.

    Thanks everyone for the help.

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    Quote Originally Posted by weldor View Post
    Sounds like the Verizon store was "blowin smoke" when they told her that they changed out the sim and that would make it work better.

    Thanks everyone for the help.
    I'd say that's exactly right.
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  12. #12
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    Is there a number that you can contact Verizon other than the one posted on there web site? It connects to a chat and you don't get to talk to an actual person.

    Thanks

  13. #13
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    Quote Originally Posted by weldor View Post
    Is there a number that you can contact Verizon other than the one posted on there web site? It connects to a chat and you don't get to talk to an actual person.

    Thanks
    The online chat method is with a real person, believe it or not. Some of these reps are working at home due to the Covid situation instead of at a call center.

  14. #14
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    Ok. Thanks.

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    Quote Originally Posted by weldor View Post
    Sounds like the Verizon store was "blowin smoke" when they told her that they changed out the sim and that would make it work better.
    Many who work in the stores don't have a clue if you ask about signal. No signal apps and no knowledge of the local towers.

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