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Thread: How did your migration to T-Mo go

  1. #1
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    How did your migration to T-Mo go

    Particularly if you were a legacy Sprint customer, how did your migration over to T-Mobile go?

    1. Non-event?
    2. Any misunderstandings, or surprises good or bad?
    3. Better coverage than with Sprint where you live, work and go?

    Hopefully, this can help others.

    FWIW, I will report on my migration once it happens ~ 8 Dec 2021.


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  2. #2
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    Quote Originally Posted by gdrenick74 View Post
    Particularly if you were a legacy Sprint customer, how did your migration over to T-Mobile go?

    1. Non-event?
    2. Any misunderstandings, or surprises good or bad?
    3. Better coverage than with Sprint where you live, work and go?

    Hopefully, this can help others.

    FWIW, I will report on my migration once it happens ~ 8 Dec 2021.


    Sent from my iPhone using Tapatalk Pro
    Are you supposed to get a date


    Sent from my iPhone using Tapatalk

  3. #3
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    Quote Originally Posted by VoIP2TDM View Post
    Are you supposed to get a date


    Sent from my iPhone using Tapatalk
    No. Anytime is fine that the migration team is available. Just call.

    I specified a date for my purposes as I do not have all of the phones on my plan physically in the home. One is in Colorado and all of the others are local to me in MN.

    Thus, I had to coordinate with a family member in CO as to when this would happen. Plus, I had (or chose) to get all of the phones locally so I could do it all in “one fell swoop.”

    Apologies for adding that confusing info.


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  4. #4
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    How did your migration to T-Mo go

    8 Dec 2021 over-the-phone migration to T-Mo

    Summary
    It’s done. It took me 2.5 hours to migrate 5 voice lines, remove two Sprint Apple Watch data lines, and add two T-Mo Apple Watch data lines.

    I went with Magenta Max - paying a few dollars less than Sprint. No specific discounts except autopay ($25, $5/line) and employee discounts (10% on whole bill).

    I kept my iPhone 8 and iPhone X. Also, have iPhone 11, iPhone 11 Pro Max, and Android OnePlus Nord N10 5G. (No 5G or even band 71 yet where I live.) Nice phone upgrades but I refuse T-Mo locked phone with 30-month commitment to earn credits.

    Connectivity and signal strength the same as when on TNX, but no more legacy Sprint account limitations.

    Multiple and Remote Lines
    I managed this migration over the phone with T-Mo since one family was out of state. I had ordered the new T-Mo SIMs one week ahead of time - with one being mailed to my out of state family member.

    I worked with the T-Mo migration specialist to set up the T-Mo account, payment, plan, and then we migrated each line. My remote family member was on the PC in a chat with me so we coordinated the steps.

    Learnings

    Voice lines
    1. Make sure all of the phones have up-to-date OS versions. (This was my decision. T-Mo did not seemed to care except to have all phones and devices ready to go.

    2. Make sure any contacts on your current SIM, if any, are saved to your phone or uploaded. We did lose some contacts that were saved on the SIMs. IDK. Ugh.

    3. Plan to have the Watch cellular plans with Sprint be cancelled and removed first from the account before the voice line migration begins.Data lines are not migrated, but created anew with T-Mo.

    4. Focus on the voice line migration after the basic T-Mo account set up is done. After setting up the account, plan and auto payment (for upfront discounts), I also set up WiFi calling which required going through each lines location and emergency address which took a lot of time and it was still wrong. I cleaned it up later. I would just have all of the addresses assigned to the same primary account address.

    5. Plan to migrate each line in the sequence that T-Mo sees them on the Sprint account. Already have prearranged which SIM goes to which phone line and write that name or number on that card (not on the SIM itself).

    6. Make sure that the migration specialist knows who is to be assigned as the primary account holder. I had to clean that up once I started to create my login T-Mo account. Just another thing that takes time to fix.

    Watches and Tablets - Data Plans
    After the migration team is done with the phone lines, you will be transferred to the regular cellular support to create new data plans

    1. Make sure that the support specialist assigns the correct cellular data plan OS (e.g., Android/Samsung watch v. Apple Watch) to your data device if you opt to have a cellular plan

    2. Verify that that your cellular Watch or Tablet works with your paired phone is off, and your WiFi and Bluetooth off on you data device. Cellular only. My support person set up Samsung data plans and my Apple watches which I discovered the next day which required another support call.

    Other
    1. Set up your T-Mo account if you do not have one. Ask the support specialist to send you the link.

    2. Follow up and review / assign primary account holder(s), phone line, caller ID, location addresses, and emergency addresses immediately after migration and data plan.

    3. Don’t forget about seeking employee or alliance discounts applied. This is another phone call.

    4. Advise the specialist if there is too much background noise. None during migration and digital support.Regular T-Mo support is annoyingly LOUD (yelling in the background, multiple conversations, not professional). They toned it done but rationalized that they have “fun”. Should not be annoying.

    I hope this might help someone. Migration is not a big deal but plan to have plenty of time particularly for multiple phones and data devices.


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  5. #5
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    Some more learnings regarding Cellular Watches

    1. Be sure to apprise your T-Mo tech whether you have an Apple Watch or Samsung Watch.

    I learned the hard way and had two Samsung watches provisioned even though it was in my record that I had two Apple watches previously on Sprint. This created many issues downstream issues including phone calls rolling to voice mail rather than the Apple Watches when paired the respective iPhones are off or not in the vicinity of the watches.

    2. Call T-Mo support during the 8-6 US workday for awesome service, particularly from the Digits tech support who work to resolve backend system issues with cellular watches, tablets, and hotspots


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  6. #6
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    I am on a Sprint SWAC plan. $30 for everything.

    When I upgraded to the iPhone 13 Mini through Sprint I was sent a T-Mobile SIM.

    So I’m on the T-Mobile 5G UC network but still on Sprint billing. No problems whatsoever!





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  7. #7
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    Quote Originally Posted by @TheRealDanny View Post
    I am on a Sprint SWAC plan. $30 for everything.

    When I upgraded to the iPhone 13 Mini through Sprint I was sent a T-Mobile SIM.

    So I’m on the T-Mobile 5G UC network but still on Sprint billing. No problems whatsoever!





    Sent from my iPhone using HoFo
    That’s great as you remain on legacy Sprint billing. I had migrated to T-Mo SIM back in March 2021 where everything was fine on voice lines but Apple Watch data plan and calling were constant re-provisioning and re-pairing events. I hope that is all behind me.

    BTW and no problem …My original I ntent of this thread was to capture feedback from those who “fully migrated to T-Mo” in terms of both T-Mo SIM and T-Mo billing.

    There has been no pressure to fully migrate - just subtle reminders for those who are qualified (e.g., no phone upgrades or commitments with legacy Sprint).


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  8. #8
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    After several weeks and hours of talking with technical support, including their Digits side, both cellular Apple Watches are now functioning correctly. Pairing, unpairing, and re-pairing multiple times did not work.Once T-Mo did some back office re-provisioning, everything is now working.

    To fully enable the standalone Apple Watch functionality, the Apple Watch must initially connect to a T-Mo tower - not through the iPhone wifi and Bluetooth connections.


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  9. #9
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    trying..

    I've been trying to migrate my account from Sprint to T-Mobile since January of '21. Started out by trying to get T-Mobile home internet service (I currently am using a Sprint host spot). I was told I would have to migrate my Sprint account to T-Mobil before I could get the home internet service ( by customer service rep). How do I do that? I was told to go to a T-Mobile store. I did just that.... the people running the store HAD NO IDEA what that was or how to do it, only wanted to sell me a new cell phone and a plan (I went to two separate places-a waste of over 3 hours of my time). Two months later, I once again called customer service and repeated request to have home internet service- I was asked if someone else at this residence could provide SS# to set up a different account to get home internet-not possible as I live alone. I have tried this on several occasions, to no avail.

    Recently, I received a letter that stating that I needed to update my SIM card - replacing the Sprint SIM card for a T-Mobile SIM card (prior to June 30, 2022). Today, I called to have have a replacement SIM card sent to me. I asked about getting the home internet service in lieu of getting the updated SIM card. Once again, no success. They wanted to upgrade my hot spot to a 5G device, but I stated that I did not want to upgrade my hot sport - I just wanted the home internet service.The customer service rep stated that they could not migrate my account and that I would have to go to a T-Mobile store to have this done.

    If you were able to migrate your account- good for you! Me, I'm extremely frustrated about this whole T-Mobile Sprint merger.

    I am going to wait until June and see what happens.

  10. #10
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    @fed-up

    Do you have any devices under contract (to buy or lease) with Sprint?

    If yes, there can be no migration until those accounts are paid off in full (and you will not receive unearned credit).

    If not under contract, then contact T-Mobile support and request to speak with the T-Mo Migration team.

    Legacy Sprint customers must migrate first to T-Mo:

    For personal: 1-800-T-MOBILE
    For business: 1-866-965-0526


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  11. #11
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    gdrenick74 thank you for the reply.

    I own my device and will call the number you have provided and hope for the best.

  12. #12
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    Well, I migrated from VZW to T-Mo today. First time on the former OmniPoint and Voicestream network in more than 20 years. Kind of a rough start, 1.5 hours, most of it on hold. We'll see if the promised discount gets added like it is supposed to. I'll be checking in in a week also in order to change from physical SIMs to eSIM's. I was told that it's best to give it a week to settle in before making that change.
    Last edited by Allograft; 01-23-2022 at 12:51 AM.

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    Let's have covid-19 party !

  14. #14
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    that's random

  15. #15
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    Just a follow up. I was on the phone for 40 minutes trying to 'migrate' my account. After getting bounced around from one call center to another, no results. I was informed that I should wait until my billing period(end of January) was up and they would call me back in an attempt to migrate my account. This was proposed in the event it could not be done, I could still remain on Sprint and continue with their service. Early Tuesday morning (Feb 1), I discovered my device was no longer able to obtain service. Another call to T-Mobile, more bouncing from center to center. After being on the phone for 90 minutes, I was finally able to get results. I was able to get the account migrated and to obtain T-Mobile Home Internet!

    Two days later the Home Internet arrived. When I opened the package, I noticed the power cord was not wound up the way a new cord would be, it was previously rewound. The internet gateway also smelled faintly of home air freshener, further indicating the device was used. The next day I tried to do the device setup. The SSID and the password on the bottom of the device did not match in any combination of input. I first tried the device reset, no change. I then called up the number for support and spent over 1 hour on the telephone trying to trouble shoot the device. No luck-a defective device.


    The customer service reps are great.

    Does the "T" in T-Mobile stand for Terrible? It will take some time before I think it does not.

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