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Thread: no internet connection

  1. #1
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    no internet connection

    Hi, not sure if I have the right area to post this. I have a Samsung A51 tracfone. Recently it won't connect to the internet using data. No problems with wifi. The other day I couldn't make a phone call either even though i was looking at 2 cell towers. I rebooted and it was fixed. However rebooting does not allow me to connect to the internet. Recently I installed an Android upgrade. Not sure if related. Where we live we don't have cell service so it is a pain to go somewhere and try to deal with Tracfone support since I can't test things they suggest. Does anyone have any ideas? Turning on airplane mode and then back off didn't help. thanks. (no, I am not out of data time)

  2. #2
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    Quote Originally Posted by cckiger View Post
    Hi, not sure if I have the right area to post this. I have a Samsung A51 tracfone. Recently it won't connect to the internet using data. No problems with wifi. The other day I couldn't make a phone call either even though i was looking at 2 cell towers. I rebooted and it was fixed. However rebooting does not allow me to connect to the internet. Recently I installed an Android upgrade. Not sure if related. Where we live we don't have cell service so it is a pain to go somewhere and try to deal with Tracfone support since I can't test things they suggest. Does anyone have any ideas? Turning on airplane mode and then back off didn't help. thanks. (no, I am not out of data time)
    The Android 12 upgrade changed the APN on many TF A51s. This wrong APN won't allow LTE to work.

    Go to Settings/Connections/Mobile Networks/Access Point Names and change the APN from TRACFONE.VZWENPT back to VZWINTERNET.

    Save it (3 dots top right).

    Name:  new.jpg
Views: 160
Size:  22.6 KB
    Last edited by tomseys; 05-31-2022 at 09:43 PM.

  3. #3
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    great

    Quote Originally Posted by tomseys View Post
    The Android 12 upgrade changed the APN on many TF A51s. This wrong APN won't allow LTE to work.

    Go to Settings/Connections/Mobile Networks/Access Point Names and change the APN from TRACFONE.VZWENPT back to VZWINTERNET.

    Save it (3 dots top right).

    Name:  new.jpg
Views: 160
Size:  22.6 KB
    Fabulous. I will try this. Sounds like a solution that should work. Will be near a tower today to see.

  4. #4
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    fixed

    Quote Originally Posted by tomseys View Post
    The Android 12 upgrade changed the APN on many TF A51s. This wrong APN won't allow LTE to work.

    Go to Settings/Connections/Mobile Networks/Access Point Names and change the APN from TRACFONE.VZWENPT back to VZWINTERNET.

    Save it (3 dots top right).

    Name:  new.jpg
Views: 160
Size:  22.6 KB
    Thank you again! That was my problem. So happy to not have to talk to Tracfone about it.

  5. #5
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    Ima miss this HoFo crowd when Verizon gets all this crap straightened out....NOT!

  6. #6
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    cckiger, thank you so much for posting this solution! We discovered this problem in the last few days and were totally baffled as to why it happened and how to fix it. After trying a few suggestions found via am internet search I thought I should check here and there it is!

    One would think Tracfone would have sent all purchasers of phones impacted by this change a message telling them what happened and how to fix it, but no.

    Thanks again!
    Last edited by BigFoot48; 06-17-2022 at 10:15 AM.

  7. #7
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    Me2 on the APN. Android 12 update changed my APN. My Pixel 3XL was rendered useless. I was lucky. Took my phone to a Verizon store and the sales guy fixed the VPN. I was so happy I tipped him a $20.

  8. #8
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    tracfone fix it? ha ha

    Quote Originally Posted by BigFoot48 View Post
    cckiger, thank you so much for posting this solution! We discovered this problem in the last few days and were totally baffled as to why it happened and how to fix it. After trying a few suggestions found via am internet search I thought I should check here and there it is!

    One would think Tracfone would have sent all purchasers of phones impacted by this change a message telling them what happened and how to fix it, but no.

    Thanks again!
    One would think, but ha ha. First thing I did was call them and there we go, starting this big list of things to check. I didn't have time for their list. Then I remembered to ask here. I should always come here first. It saves a lot of time and frustration.

  9. #9
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    It is good that a forum member was able to provide a quick, easy solution. Keep in mind that CS reps are required to go through a specific checklist/script to troubleshoot. I am talking from personal experience working for a major cell company.
    Just another day in paradise.....

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