Tracfone ATT service intermittent today

**haymeadowfield** · 06-21-2022, 05:37 PM

Early this afternoon I had no service including no texts. I have plenty on my balances and service does not expire until 2023. I got onto chat and before we could get into anything my service came back. Then a few minutes later no service. The chat person said I had to upgrade to Verizon. I explained to her that altho I have Verizon in my area, I travel to an area frequently that does not have Tracfone Verizon coverage. They don't even sell Verizon Tracfones there. So I need an ATT sim. She said I would have to buy one. So I ordered an ATT sim. I have a BYOP.
Is anyone else having issues with intermittent service?

**Tracfancier** · 06-21-2022, 07:51 PM

Originally Posted by haymeadowfield

The chat person said I had to upgrade to Verizon.

That might now be in every CSR`s script... to solve any problem!

**rpz1** · 06-22-2022, 12:50 AM

Originally Posted by haymeadowfield

I explained to her that altho I have Verizon in my area, I travel to an area frequently that does not have Tracfone Verizon coverage. They don't even sell Verizon Tracfones there. So I need an ATT sim. She said I would have to buy one. So I ordered an ATT sim. I have a BYOP.

I'd recommended that if you really feel the need to try to activate the TF/ATT sim that you set up an account using a zip code and area code you absolutely know does not have Verizon service. That's if you can even activate it. I have the feeling that the days are numbered to even activate "new" service on TF/ATT even in areas that don't have Verizon service.

**Senkoboy** · 06-22-2022, 05:17 AM

I would remove then reseat the existing sim before I tried to replace it with a different one. Might have just been an ATT problem?

**haymeadowfield** · 06-22-2022, 07:28 AM

Well the problem was with ATT. I found out this morning that a contractor cut a fiber optic line yesterday for ATT and that put out service for lots of ATT people not just Tracfone customers. My phone is working just fine today.

**Brian VT** · 06-22-2022, 08:47 AM

Glad you don't have to mess with a new SIM card.

I will be switching from TF/AT&T to TF/VZW at TF's request. The bummer is that I now have 4 bars (reception) with my TF/ATT service at home and my wife (on VZW proper) only has 3 bars. I'm not looking forward to finding out what signal I get from TF/VZW.

**hpham** · 06-22-2022, 09:08 AM

Originally Posted by Brian VT

I will be switching from TF/AT&T to TF/VZW at TF's request. The bummer is that I now have 4 bars (reception) with my TF/ATT service at home and my wife (on VZW proper) only has 3 bars. I'm not looking forward to finding out what signal I get from TF/VZW.

The signal bar is not a reliable indicator for comparing signal strength between two phones that are not the same make/model. Use the Network Signal Info app which shows signal strength as a numerical value, making the comparison more accurate.

Attachment 171553

**hpham** · 06-22-2022, 09:13 AM

Another useful app is Phone Signal Information . It shows a running graph of the signal strength, when a tower switch occurs, and more details.

EDITED: Those signal info apps are for Android devices. Don't know if there are similar apps for iPhones.