our Moto G8+ model xt2019-2 is not connecting to cell tower recently

**Otis 226** · 07-06-2022, 08:30 AM

I've had help on this problem and thought it was solved as this Moto G8+ had its SIM changed to an acceptable one back at least 4 months ago and all was well until a day or so ago. This handset is on the ATT whitelist. I have the identical model and are having no problems. This, my wife's phone still connects using wifi, but when out and about with no wifi she can't get a signal using data. I installed the network signal info app as suggested back in Feb. and until now it was showing 'LTE* 4G+' for both data and voice. Now its showing 'IWLAN' for data and 'unknown' for voice. The net operator and sim operator are still listed as AT&T. Any suggestions or help is appreciated. I went on Tracfone's site and into my wife's account and with all the changes there, it's no help at all. I'd hate to have to call these Tracfone drones again. Thanks.

**Serial Port** · 07-06-2022, 08:39 AM

I found this on the internet from a simple search:

What is a Iwlan?
The approach is called Interworking Wireless LAN (IWLAN) architecture and it is a solution to transfer IP data between a mobile device and operator's core network through a Wi-Fi access.

**whacker** · 07-06-2022, 09:11 AM

I would check the phone's APN setting. It may have inadvertently changed somehow. Just something to knock off the troubleshooting checklist.

**Otis 226** · 07-06-2022, 10:04 AM

Thanks for the above info, you folks are the best. I'm getting too old to be jumping through Verizon's hoops

**hoco** · 07-06-2022, 10:07 AM

I would try removing the SIM, doing a network reset, replacing the SIM and restarting the phone a couple times if necessary. If still not working, compare her APN settings to yours.

**advcomp2019** · 07-06-2022, 11:25 AM

I have seen people over at Reddit that has lost their phone service too. They are trying force people to Verizon based SIMs. Most of the time, support has said their SIM is incompatible with the new system, or the SIM does not work in their area any more.

There is lots of other reasons, but those are the two most common tho.

**Serial Port** · 07-06-2022, 11:44 AM

Originally Posted by Otis 226

Thanks for the above info, you folks are the best. I'm getting too old to be jumping through Verizon's hoops

I do understand your frustration. Best wishes.

**Otis 226** · 07-06-2022, 02:09 PM

How would I perform a network reset?

**Serial Port** · 07-06-2022, 02:58 PM

Short of asking your carrier to do it on their end, just turn off the phone for about 1 minute and turn it back on. The phone will re-register on the local towers. Sometimes a phone can get stuck trying to get a signal from a tower out of range and resetting the phone resolves many of those issues.

**Otis 226** · 07-06-2022, 03:02 PM

Originally Posted by Serial Port

Short of asking your carrier to do it on their end, just turn off the phone for about 1 minute and turn it back on. The phone will re-register on the local towers. Sometimes a phone can get stuck trying to get a signal from a tower out of range and resetting the phone resolves many of those issues.

👍..........

**Boz1** · 07-06-2022, 03:03 PM

Originally Posted by Otis 226

How would I perform a network reset?

https://motorola-global-en-aus.custh...--moto-g8-plus

Go to Settings > System > Advanced > Reset options
Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS
Touch RESET SETTINGS

**Serial Port** · 07-06-2022, 03:20 PM

Boz1's suggestion will work but it is rather drastic as you will need to re-enter your wifi/internet passwords stored in the phone. With Bluetooth, you may need to re-pair your devices as well.

**Otis 226** · 07-06-2022, 05:10 PM

Actually my wife just told me she tried that this morning to no effect. The SIM card is good as far as I can tell because the phone recognizes it, so this may be Verizon that has disabled her 4G - LTE and changed.it to WLAN for cost cutting, but she can't send/receive calls or use the net outside of wifi range and it's been working fine since the
SIM was upgraded in late Feb.

**Lisme** · 07-06-2022, 06:24 PM

Verizon/Tracfone has been chopping people off from using AT&T. We can't figure out how they are selecting their targets.

If you want to keep using this model phone, you will have to go with only AT&T or T-Mobile in some fashion. Even if Verizon makes you a good offer, it won't work in your phone. As far as I know.

There are many ways to do this, but it will involve saying goodbye to Tracfone. I have already done it. My Tracfone sims are still usable, but I don't want to gamble.

**Otis 226** · 07-06-2022, 07:41 PM

These phones are completely unlocked and should work with any providers as far as I know. Plus my identical phone has and still is working fine. Her phone was working fine after putting a '27' SIM in it about 5 months ago. So I may need to get in touch with TF corp to hear their story why her phone suddenly stopped being a phone. I'll post on that exchange soon.