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Thread: Website down - apparently for days.

  1. #1
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    Website down - apparently for days.

    Trying to add data and can't get past the login screen on the website.
    Down detector has numerous complaints from others.
    Is there a workaround?

  2. #2
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    Sep 2017
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    Try other browsers or try the Tracfone My Account app on the smartphone.
    Last edited by tomseys; 07-21-2022 at 09:36 AM.

  3. #3
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    Quote Originally Posted by tomseys View Post
    Try other browsers or try the Tracfone My Account app on the smartphone.
    Thanks. No joy on different browsers or different computers but I downloaded the app and could get in.
    What a *****how this company is.

  4. #4
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    Quote Originally Posted by Kren Ster View Post
    Thanks. No joy on different browsers or different computers but I downloaded the app and could get in.
    What a *****how this company is.
    Any transaction thro the app that requires re-direct to the website would not work.

  5. #5
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    I am using Chrome and was able to access my Tracfone account via the website.
    The rewards site gives an error when trying to logon to that.

  6. #6
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    FB page is a morass of livid people.
    I am really thisclose to jumping ship.
    Can't do anything through the app except see balances; it sends me to the nonworking website for purchase-related actions.
    I did find a way to get the chat page up by directly going to
    https://www.tracfone.com/support/contact-us

    without trying to log in first.

    Haven't actually chatted yet.
    Will report back.

  7. #7
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    Do, Help me get my little girl off the phone! She talks too much causing her mommy a lot of money!
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    Just like ladyc, I can't get on with chrome either to My rewards!

  8. #8
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    No problems for me getting on the website and into the cart using Chrome. My Account app works too.

  9. #9
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    I can't login on my home network. Using mobile network I can login, but then get errors on every page. The app works to login and even view balances on both wifi and cell, but haven't tried redeeming.

  10. #10
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    I was able to redeem points for a plan through the app. I received an error message, but the points total went down and the plan was added. I also could not log onto the rewards site with Chrome.

  11. #11
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    Quote Originally Posted by pitflyer View Post
    The app works to login and even view balances on both wifi and cell, but haven't tried redeeming.
    I used iOS app to 'Add Airtime for a Friend' and it worked fine (redeemed 2,000 points for a 90-day basic plan).

  12. #12
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    Quote Originally Posted by Crazy8SD View Post
    I used iOS app to 'Add Airtime for a Friend' and it worked fine (redeemed 2,000 points for a 90-day basic plan).
    Interesting. A few weeks ago I tried to use this and it ended up redeeming points out of my friends account (not mine) twice -- I went back to the website which back then worked correctly to redeem points for a friend from my account.

  13. #13
    Join Date
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    Do, Help me get my little girl off the phone! She talks too much causing her mommy a lot of money!
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    BYOP works the best! HAVE YOU EVER BEEN ABLE TO USE TRACFONE ON ALL CARRIERS LIKE HSN claims?
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    I guess if Verizon wants their subdivision to make any money they'll get the website right promptly! When you can't go online on a Chromebook and see what they have phones to offer and get in your account and do stuff correctly I guess they don't want you doing business with them no more! How long have they had the new site for?

  14. #14
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    Login not getting past the user name screen even after passing the captcha on any device, or any browser.
    I contacted Tracfone about this yesterday after (3) days of not working. Got a scheduled call back today.
    Their story still is that they do not know any reported issues with the website. I explained that is the problem, I reported it yesterday and it is not being counted.

    The Tracfone App still works fine.

  15. #15
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    THis morning the Tracfone iOS app is showing a blank page when I click "My Rewards". It worked yesterday. I tried installing the Android app and it's doing the same thing. My Rewards has been broken on the web for several days. There currently seems to be no way to earn or use Rewards.
    Last edited by Yeswap; 07-22-2022 at 01:16 PM.
    Find and compare prepaid plans at https://prepaidcompare.net

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