Visible compatibility checker

[Rojniles]

I am an existing Visible customer on the old $25 plan (with party pay). I needed a new phone to replace my Moto G Power 2020 and saw Motorola had a sale for a Moto G Stylus 5 G 2021 for $199. Seeing that Visible sells that exact same phone i ordered unlocked directly from Motorola. After receiving it and prior to unboxing I ran the IMEI # thru Visible compatibility checker, came back as not compatible. Questioning this I started an online chat with customer service, and got the usual BOT questions. Asked me the IMEI number, I gave it and the answer came back it was compatible. Unboxed the phone, installed the SIM from the old Moto and reinstalled my apps and data. Phone works fine on Visible.

I guess the moral of the story is the Visible compatibility checker is not accurate and you are best to try it with working SIM.

[zapjb]

It really is too bad it's not accurate. Is it on purpose?

[Rojniles]

It really is too bad it's not accurate. Is it on purpose?

Might be, after saying it is not compatible they try to sell you a phone.

Sent from my moto g stylus 5G using Tapatalk

[zapjb]

I'm afraid so as well.

So many big companies are financially leveraged to the max. They do these shady things. I bet a lot of companies couldn't pay their outstanding debts if they all came due at once.

[sillyette]

Might be, after saying it is not compatible they try to sell you a phone.

OMG, shouldn't such things be illegal?!
Maybe a complaint to the FCC will get Visible to clean up its act? Over on the Tracfone forum, people have been getting successful results with FCC complaints.

[Rojniles]

Found an interesting theory on a Visible community site. The online compatibility checked is checking for compatibility with the new plans not the old party pay plans. Not sure why a phone compatible with the old plan would not be with the new plans?