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Thread: Does Wi-Fi Calling Deduct Minutes from My Balance?

  1. #1
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    Does Wi-Fi Calling Deduct Minutes from My Balance?

    Quick question. I have a Samsung A13 Tracfone which has Wi-Fi calling enabled. If I use my home wi-fi network to make calls using my TF phone number from my A13, will that count against my TF talk time balance?

    Thanks!

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    Quote Originally Posted by rockphantom View Post
    Quick question. I have a Samsung A13 Tracfone which has Wi-Fi calling enabled. If I use my home wi-fi network to make calls using my TF phone number from my A13, will that count against my TF talk time balance?

    Thanks!
    Yes, it will deduct.

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    Based on posts from forum members:
    * TF/Verizon: deducts minutes for WiFi calls.
    * TF/AT&T: does not deduct minutes for WiFi calls.
    * TF/T-mo: deducts 2x the minutes for WiFi calls

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    Thank you both for the reply. Alex from TF sent me this in a private message.

    I wonder why he/she didn't just share this info on the thread?

    >>>
    We have read your post on this thread, and want to respond to your concern. No, it won't deduct minutes to your balance.
    <<<

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    "Alex" (a random person assigned to monitor this forum) tends to be clueless and inaccurate.

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    Quote Originally Posted by Lisme View Post
    "Alex" (a random person assigned to monitor this forum) tends to be clueless and inaccurate.
    Many of us are convinced that "Alex" is just a Bot that responds to questions where it monitors customer feedback.
    Just another day in paradise.....

  7. #7
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    Quote Originally Posted by rockphantom View Post
    Thank you both for the reply. Alex from TF sent me this in a private message.

    >>>
    We have read your post on this thread, and want to respond to your concern. No, it won't deduct minutes to your balance.
    <<<
    Check your minute balance before and after a WiFi test call then let us know if Alex is right or wrong. Tell us which carrier your phone uses too. Thanks.

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    OP, never forget that when "Alex" or any CS rep talks to you, it is the only time it doesn't count against you. Administrative text/calls do not use your allowances.

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    Just tested Verizon sim and 1 minute was deducted from balance for a 40 second wifi call. So much for Alex. I no longer have AT&T or T-Mobile sims so can't test them.

  10. #10
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    Yeah I tested TF/Verizon too.. made 3 - 5 second Wi-Fi calls and 3 minutes were deducted from my minutes bucket.

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    Has Alex ever given a correct answer?

  12. #12
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    Quote Originally Posted by rpz1 View Post
    Has Alex ever given a correct answer?
    From what everyone has shared is the "Alex" suggests that users call into customer service and not much else. I still don't think it is a real person.

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    TF/ATT appears to give free WiFi calling. I just tried it with two sims.

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    I don't think Tracfone Alex is a Bot. This is not a Verizon-owned forum where it might make sense to invest like that.

    The responses are typical Tracfone CSR pretending to know stuff.

    Also, they dare not post the responses publicly, because the BS could get them in trouble for posting wrong information.

    It just seems like a part-time CS adventure.

    It needs to get lost, because we end up having to clean up the mess.

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    Is the Bot programmed to give wrong answers so that it appears to be a TF human CSR?

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