Service enddate

[winner123]

I have a phone with a service enddate of March 12. So I added a $20 90 day basic card (the phone is TMFL) on the Tracfone webste. Everything looked fine on the website. But when I text BALANCE to 611611, the units updated but the service enddate did not. This is now 12 hours after the add.

If I go back to the website in the help and support menu and check the balance there, it has the correct extended enddate.

I never set up an account for this line.

Should I just wait some more?
Should I ignore what 611611 is telling me and assume the website number is controlling?
Should I contact Customer Service?

This is Tracfone, so any thing that can go wrong will go wrong. But I dread contacting customer service.

Any advice?

[PaulCrawhorne]

If one source gets updated usually you're OK

the others eventually catch up.

But I would put it in a MyAccount, why not?

before dealing with CS if needed

[winner123]

If one source gets updated usually you're OK

the others eventually catch up.

But I would put it in a MyAccount, why not?

before dealing with CS if needed

I put it into an account as suggested. In the account it shows a June end date as it should. Balance to 611611 still shows March 12, so I think I won't trust 611611.

Will be interesting to see what 611611 will show after March 12. Hope they don't deactivate my line, but with Tracfone, you never know.

[PaulCrawhorne]

You could go to Chat about it get them to confirm your end date and get the transcript emailed.

I would not bother myself, pretty low risk

[winner123]

Just as I feared, texting Balance to 611611 says my phone is inactive because it had a service end date of March 12 instead of the correct end date of June 10 . My account shows June 10 and the phone still works. The 611611 system never updated from my last refill.

Typical Tracfone.

I guess I should contact CS before they shut my phone off even though it is TF's fault.

[winner123]

Called the Corporate number. Got a rep named Maria. Apparently they can't see 611611 replies. She saw that my account showed June 10 as the correct service end date. She put in an escalation to try to get 61161 updated. (It had been 10 days since I added the time card).

We will see.

[winner123]

Yay, the escalation from Maria at the Corporate number came through, although it took longer than the 24 hours she said it would take. Anyways, Duedate on 611611 is now correct.

[winner123]

I also got this from AlexTrac:

"We're sorry for the confusion about your service end date. Our focus is to provide excellent service to all our clients, and we know that there are things to improve. We will definitely take your comment very seriously and forward it to our development team to see if there is any way we can improve the 611611 services. ..."

Actually does not sound like a bot.