No incoming MMS messages from Verizon users after porting out from verizon

[Samiam1]

I switched over from Verizon to tmo weeks ago and I do not get picture text messages from any Verizon customer ever since. They get my picture messages and I get picture messages from other providers. Sms comes in without issue. It seems to be isolated to mms. This was the case on my old note 20 and my new S23 ultra. Any ideas? I've spent hours on the phone with Verizon and my new carrier with no success.

[CellularCowboy]

Unless the port wasn't complete which I'd doubt, the issue either lies into the device you have whether there is a compatibility issue or Tmobile

[Serial Port]

Do you have wireless internet available through a cellular connection? Not from a WiFi connection. Can you receive text messages?

[Samiam1]

Do you have wireless internet available through a cellular connection? Not from a WiFi connection. Can you receive text messages?

Yes the phone service is operating perfectly with the exception of the incoming MMS messages. I can receive SMS messages from everyone just fine and MMS messages from everyone just fine with the exception of verizon customers. I would believe it could be the device if I didnt have the problem with my old phone and now my new phone.

In researching the issue I have heard that some people learned it to be an issue with "MMS profiles" when they left verizon. They had two MMS profiles and the extra one wasnt deleted when they left. Someone else suggested it could be "SMS Aggregators" I mentioned both to TMO and VZW and they said they had never heard of that/it looked good on their end.

[october262]

Yes the phone service is operating perfectly with the exception of the incoming MMS messages. I can receive SMS messages from everyone just fine and MMS messages from everyone just fine with the exception of verizon customers. I would believe it could be the device if I didnt have the problem with my old phone and now my new phone.

In researching the issue I have heard that some people learned it to be an issue with "MMS profiles" when they left verizon. They had two MMS profiles and the extra one wasnt deleted when they left. Someone else suggested it could be "SMS Aggregators" I mentioned both to TMO and VZW and they said they had never heard of that/it looked good on their end.

try calling customer service and have them verify or reset text/picture messages feature from their end - https://community.verizon.com/t5/Ver...MS/td-p/409952

[techguru30]

I would suggest filing an FCC complaint since T Mobile needs to reach out to Verizon Wireless to resolve this issue. It sounds like VZW is still internally routing MMS messages to your disconnected VZW line. Something similar happened with Vonage when customers ported out, Vonage customers were unable to reach them due to Vonage not removing their phone number from their own internal call routing database which was sending the call to the Vonage adapter.

[Serial Port]

I would suggest filing an FCC complaint since T Mobile needs to reach out to Verizon Wireless to resolve this issue. It sounds like VZW is still internally routing MMS messages to your disconnected VZW line. Something similar happened with Vonage when customers ported out, Vonage customers were unable to reach them due to Vonage not removing their phone number from their own internal call routing database which was sending the call to the Vonage adapter.

With all due respect, contacting the FCC over a situation like this seems a bit drastic. The OP needs to demand that his carrier opens up a trouble ticket to investigate the issue internally. I used to work for At&t CS and unfortunately, issues like this can happen with a port. The OP needs to escalate this with customer service through normal channels first. I agree that after 2 weeks I would be frustrated as well, but I am realistic and understand the general process to resolve such issues. I don't know if it is a simple solution but it can and will be resolved without getting the FCC involved.

[PaulCrawhorne]

There are many providers who give such terrible service, have horrible internal systems

that routinely using an FCC report as leverage is actually more efficient than banging your head against the company wall.

Sometimes talking up Yelp and BBB reporting has the same effect so if you are worried about spending tax dollars you can try those first.

Small claims, Attorneys General in both states, etc are bigger cannons to pull out for more serious matters.

Anything that causes work for the "escalation" internal departments is squeaky wheels helps get the grease

[techguru30]

With all due respect, contacting the FCC over a situation like this seems a bit drastic. The OP needs to demand that his carrier opens up a trouble ticket to investigate the issue internally. I used to work for At&t CS and unfortunately, issues like this can happen with a port. The OP needs to escalate this with customer service through normal channels first. I agree that after 2 weeks I would be frustrated as well, but I am realistic and understand the general process to resolve such issues. I don't know if it is a simple solution but it can and will be resolved without getting the FCC involved.

The issue is most of the phone support staff is not trained well and getting them to file the correct ticket with the correct department is near impossible without getting corporate involved in the situation. Quite frankly customer service has not done their job so this complaint looks to be necessary to get the companies talking to get the issue resolved. Quite frankly you should not be dictating when an FCC complaint is necessary and they do take complaints when calling customer service is not getting the job done.

[Serial Port]

The issue is most of the phone support staff is not trained well and getting them to file the correct ticket with the correct department is near impossible without getting corporate involved in the situation. Quite frankly customer service has not done their job so this complaint looks to be necessary to get the companies talking to get the issue resolved. Quite frankly you should not be dictating when an FCC complaint is necessary and they do take complaints when calling customer service is not getting the job done.

I worked for At&t customer support 14 years and my fellow reps came to me for help with such issues that I was usually able to resolve. I have perspective and experience with such questions/issues. If I couldn't resolve it, I did reach out to our internal tech support II team for assistance.

I assure you that I didn't pull my response out of thin air.

[techguru30]

What does that have anything to do with the Ops issue???? Customer service has not gotten the job done so it needs to be escalated so corporate gets involved.

Sent from my Pixel 6a using HoFo mobile app

[Serial Port]

What does that have anything to do with the Ops issue???? Customer service has not gotten the job done so it needs to be escalated so corporate gets involved.

Sent from my Pixel 6a using HoFo mobile app

You basically said the same thing I did above. Yes, there is a chain of command used to resolve such issues. It is not always the best suggestion to reach out to a government regulatory agency as knee-jerk reaction because you don't think the CS reps are moving fast enough for you.

As an example, when my bank lost a large deposit that I had made the day before, I gave them enough time and patience to resolve the issue without complaining to the banking governing body in charge. It was resolved within a few days through the bank's internal investigations. I did reach out to a manager, like the OP is now, to resolve the issue.

You're welcome.

[CellGeek]

It may be Verizon’s new way of getting you to switch back to them. Actually that might be the easiest thing that you can (switch back to Verizon) do especially if you assign a dollar value to the time that you are expending to resolve this issue.

[gaylemike]

You are oh so right as being a way for VZW to get you to switch back. I have a friend that used to work as a tech for VZW for nearly 4 years before they removed them from their local chain stores. He doesn't work for a cell phone carrier now at all but works for a chemical plant but he told me that was their underhanded way to not really service the problem in hopes that the customer would just come back to avoid anymore problems with their new phone system. I doubted his reasoning until he told me details and he didn't have an axe to grind with them anymore since he doesn't work for them anymore.