Reply With QuoteOnly if theres no number attached.
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Radiation is good
I know I can use chat to remove inactive phones from my account, but does it iOS app work for this.
Radiation is good
Only if theres no number attached.
I've climbed a cellphone tower
Tracfone is way more nuanced. ("Nuanced" is a nicer term for "crazily irritating" btwOriginally Posted by kaZZoo
)
In my flip phone account, the number has been transferred to a smartphone.
So the flip phone is inactive.
It doesn't have a number attached to it.
Yet it can't be removed from the account.
I've tried on the web, in Android, on iOS - can't do it.
Radiation is good
You might have to keep trying in the IOS app.
In IOS app, i have never had a problem removing.
Now, with a number attached couldn’t do it.
Post Machine
About 10 days ago, I transferred service from an S23 with a BYOP SIM to an S22 with a BYOP SIM. This morning I used the Android app to remove the inactive SIM from my account.
Phone Collector
I just removed 2 devices from my account using the Android app after reading this thread. Thanks for posting OP.
Post Machine
I just now use the TF app running on a Pixel 6a to delete an inactive Flip Phone that had its service transferred to an iPhone.
(Can't attached screenshots for some reason).
Radiation is good
Well I just managed to delete two inactive phones from an account with the Android app. The anchor line is inactive also, but didn't delete it. I still have an active iPhone 11 waiting to unlock in this account also.
My screen is bigger than yours
I'm pretty sure the anchor line CAN'T be deleted. I'm down to two lines in my account, my current phone and my anchor line. The three dots in the app gave me the option to either delete or see details for my other lines, but the anchor line just goes straight to details.
Why yes, that is a bag phone
CSRs certainly can remove the anchor line, in fact I've now got six MyAccounts I used for AAL RP harvesting that now have no lines or devices in them at all anymore.
It does take reps that know what they are doing though. BYOP SIM based lines are in general easier than those started with TF devices and bundle deals.
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If the device still has a number attached, then use the desktop website to remove. It will send a code to the phone number. Once that is done, the remove will be processed.
Radiation is good
That will work with active lines, not with inactive.
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Tracfone is still able to send a confirmation text to an inactive line that has their phone number attached to it in order for it to be removed from the account.
Post Machine
But if the phone is inactive (with no cell service) can it still receive the text from TF? If yes, it must not be going through the normal cell service.
Why yes, that is a bag phone
The phrase "active line" in its usual meaning wrt usability granted by the provider to the customer in exchange for keeping the line in good standing financially
does not necessarily need to correspond to the providers' ability to send that number a text so long as it is still tied to that "inactive" line (in the previous sense)
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