T-Mobile Slashes Customer Service Workers

[Orlimar1]

T-Mobile slashes customer service jobs: https://www.phonearena.com/news/t-mo...oyees_id147958

Remember Mike Seivert in this "Uncarrier" announcement below? Be sure to watch from like 18:10 to 18:45 at for the most pertinent part.

https://www.youtube.com/watch?v=vtS3K4i3dHg

[zapjb]

Just like all carriers they go back on their word.

[jasper933]

Does this mean more of a nightmare calling customer service and trying to understand what the offshore representative is saying?
Sad this layoff is happening.

[magicski]

Does this mean more of a nightmare calling customer service and trying to understand what the offshore representative is saying?
Sad this layoff is happening.

Basically… terrible what has become of t-mobile. Basically nothing uncarrier of a company. Just like all the others.


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[daisydoo]

I think tmobile is way worse than att now. If I have to put up with bad customers service, at least with att I get very good network performance. With tmobile I had tons of missed called even in good signal areas.



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[rpz1]

In case anyone didn't catch it, Verizon is doing the same.

[DRC72]

Looks like a trend all the carriers are practicing now unfortunately.

[Orlimar1]

In case anyone didn't catch it, Verizon is doing the same.

But it's one thing for the others to do it. But after they created a whole new "Uncarrier" over it and completely blasted the others, it's way beyond hypocritical.

[formercanuck]

I suspect that there is/was a time limit on TMobile for jobs after Sprint merge. This is more than an industry trend, but a trend in overall support.
Tmobile 'was' the cost leader, and as such, it is doing the absolute minimum required, and attempting to make as much revenue as possible

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[Skuzz]

I suspect that there is/was a time limit on TMobile for jobs after Sprint merge. This is more than an industry trend, but a trend in overall support.
Tmobile 'was' the cost leader, and as such, it is doing the absolute minimum required, and attempting to make as much revenue as possible

Sent from my SM-G991U using HoFo mobile app

It probably also factors in that they had a 3-year "promise" to the government to not "change things" after the merger. That promise ran out a few months ago.

Since then, they've been on a whirlwind tour of destruction on plans, fees, and number of employees.

[racedog]

We’ve been TMO customers for the last 7 or 8 years and were hard core TMO fans for the first 5 years. But, over the last 3 years or so we’ve watched their quality of service go down just as fast as their service area and tech services have gone up.

Just got a text this morning saying they are no longer accepting our credit card for the automated pay discount. Now, it has to be a debit card or ACH payment. I will be looking for other service today, the only thing we will be changing is our carrier.

When John Legere left the company has gone to h$ll and it’s time for us to leave also.