Which MVNO will port in a Landline # ?

[rpz1]

What I surmise is that Tello submits port requests to T-Mobile, who then submits them to Centurylink. Centurylink rejected the request, and T-Mo asked Tello for a new account number, specifying 16 digits.

Yes I failed to mention the port flows through the main network (TMO,ATT,VZW) and not the carrier like Tello, TF etc.
I think the issue is with TELLO or even whoever processes MVNO ports on the T-Mobile side. Tello is accustomed to porting cell phone lines where the account number is sometime the imei or sim number or part of it, but even there a sim is 20 and an imei 15.
As I said, with US Mobile, once I changed my address to my physical service address all was well. That was VZW.

Maybe you can just call T-Mobile and ask them what they use for a landline port account number.

[phone_bob]

Well I finally got the port completed. The main steps that helped, and info I learned:

• I managed to get a phone number for Centurylink's porting/wholesale department and called them. They told me that:
  
  • My most recent request showed two errors - account number and PIN
  • The account number must be submitted as 16 characters - the 13-digit number with three dashes AAA-NNN-NNNN-CCC
  • The PIN field must be blank
  • The address should be the service address
  • Only my new carrier could correct the errors (they couldn't fix it in response to my phone call or any other action from me).
  
  
• Tello customer service continued to insist that they could not submit dashes in an account number, and they could not contact Centurylink. But they said I could initiate a 3-way call with them and Centurylink
• I initiated a 3-way call with someone from the Tello porting department and someone from Centurylink wholesale. I asked the Tello rep to take the lead in the conversation and she did. They discussed their respective systems, and some things to try, and established email contact to follow up. They were on for about 19 minutes.
• Two mornings later I got an email from Tello that the port was complete. It was actually partially complete, and completed that evening.

@rpz, I don't know why your port needed the 9-digit account number while mine needed the 13-digit (16 character) one. Centurylink apparently still has subdivisions based on history and/or geography. Still, the fact that a customer can't easily get the right information is unacceptable.

Thanks to all who helped.

[rpz1]

Well
@rpz, I don't know why your port needed the 9-digit account number while mine needed the 13-digit (16 character) one. Centurylink apparently still has subdivisions based on history and/or geography. Still, the fact that a customer can't easily get the right information is unacceptable.

Thanks to all who helped.

All I can figure is T-Mobile (Tello) may work different for what they use, or Century. Was the AAA-NNN-NNNN-CCC account Century said to first try your old account number which was the phone number with suffix plus add the dashes?

Mine was port from Century to US Mobile (Verizon).
As I said earlier. My account number Century told me was my 9-diget account number (not the old phone number with the suffix they use to use). And the pin 0000, but I was told by Century at the time I could leave it blank. I got that info from the person at their wholesale dept like you did.
It was after I initiated the port with that info that it kicked back an error which USM couldn't tell me what it was and I called Century wholesale again and they told me it was the address that needed corrected since I originally used my billing address and not the service address. Once I fixed that with USM all was good but still took about 5 days. Century told me there was some kind of 72 hour hold even after all info was correct.

This is one reason I left CenturyLink. They are just not customer oriented even in quality of actual phone service. People complain about mvno CS but Centurylink takes the cake. It was like pulling teeth to even get the wholesale dept, but the person there was at least very helpful but Centuries regular residential CS is clueless.

Anyway, glad you got it all worked out.

[Tello Mobile]

Thank you for choosing Tello!

We are happy to hear it all worked out!

[TacoDan]

Just ported my Spectrum home line to US Mobile as well.

Just needed my Spectrum account number minus the spaces, 123456789 NOT 123 456 789
And my account pin 1234
Started the port Sunday afternoon and by Tuesday noon it was transferred to my cellphone.

US mobile was emailing me updates as it progressed.


Good riddance Spectrum ripoff artist.