If you own a Z Fold phone, where do you take it for maintenance? My ZF3's inner protector is peeling

[jarrett178]

I bought it on Amazon and I have insurance through Asurion. It's the inner protector.

I live near Macon in Middle GA. There are no Samsung experience stores around me. I never thought that when I bought the phone, I'd have to go through hell to get the inner screen protector replaced. Best Buy won't touch it.

[Serial Port]

OP, try reaching out to SamsungUSA.com directly to seek their advice. Keep in mind that Best Buy and almost no major retailers service any of the products they sell in this modern age. Typically, they will refer you to the manufacturer after a few weeks following the initial purchase. I suspect that you will be directed to Asurion for warranty/replacement service. How long have you had it?

[jarrett178]

OP, try reaching out to SamsungUSA.com directly to seek their advice. Keep in mind that Best Buy and almost no major retailers service any of the products they sell in this modern age. Typically, they will refer you to the manufacturer after a few weeks following the initial purchase. I suspect that you will be directed to Asurion for warranty/replacement service. How long have you had it?

Since April. It was a Amazon refurbished phone but it came with a three year insurance plan

[Serial Port]

Please keep the community updated on how this is resolved.

[october262]

I bought it on Amazon and I have insurance through Asurion. It's the inner protector.

I live near Macon in Middle GA. There are no Samsung experience stores around me. I never thought that when I bought the phone, I'd have to go through hell to get the inner screen protector replaced. Best Buy won't touch it.

see this thread - https://us.community.samsung.com/t5/...r/td-p/2377685