Reply With QuoteLooks like unlimted caryyover data is kaput!
I added unlimyed cards to my account and like in your case text and talk extended correctly, the data also got added to my account but only extended it by one day instead of one month.
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Radiation is good
Added $40 30 Day Unlimited Talk/Text 8 GB data PINs using rewards points to two PAYGO accounts I manage-- one that had a 7 GB data remaining and one with 2 GB left.
The service end dates were correctly extended another month next year and U/U text and minutes were added on both accounts. The 7 GB account showed a new correct data balance of 15 GB.
The 2 GB account however only showed a new data balance of 8 GB rather than the correct 10-- though 2 GB showed in the reserve balance.
I tried to get that corrected and eventually ended up talking to an Executive Resolutions "manager" who said that any unused portion of the 8 GB would go away at the end of the 30 day plan period.
I quoted the TF ad that says:
”Unlimited Carryover®; It's your data, you keep it. We promise that your unused data, texts or minutes will never expire with active service."
She offered to sell me $10/GB data extensions and repeated that the unused data balance from the 8 GB would expire after 30 days. I told her that the other account had incremented the data balance correctly but she only repeated the 30 day limit on the 8 GB of data.
Finally, I managed as polite a response as I could, said thanks and goodbye and hung up.
Whazzup with that? New service terms-- or bad ER manager-- maybe working on commission ;-)
So is Unlimited Carryover dead now?
Last edited by ChasHam; 08-30-2023 at 08:56 AM.
Phone fan
Looks like unlimted caryyover data is kaput!
I added unlimyed cards to my account and like in your case text and talk extended correctly, the data also got added to my account but only extended it by one day instead of one month.
I've climbed a cellphone tower
Scaremongering.
"Unlimited Carryover" does not mean that data from UNL plans roll over indefinitely.
That is only the case for PayGo plans.
The best (safest) way to use UNL plans:
Get a solid base of PayGo service time + bucket balances established.
One year + 1200*3 for under $30 is pretty commonly available from bundles, both direct from eBay Tracfone and also HVC/QVC.
Get used to that, monitor in MyAccount for a while, top up your GBs and texts or minutes so you maintain say a month's worth.
If you feel like getting UNL, screenshot your MyAccount first, only add one month at a time, and only buy what you think you'll need in that month.
During that month, your MyAccount may or may not show nonsensical balance info, never mind.
Let that 1-month plan expire before adding the next one, and during that time in between on PayGo only, MyAccount should go back to making sense.
Think of PayGo as your Base Plan, more consistent and logical.
The UNL Plan as a temporary overlay.
Sometimes you will see that the leftover GB from UNL remains for ine month after the plan expired
but don't count on that happening!
Radiation is good
You need to listen to all of the tracfone ads. The quote you mentioned: ”Unlimited Carryover®; It's your data, you keep it. We promise that your unused data, texts or minutes will never expire with active service." is for the regular service plans, not the unlimited plans.
I've climbed a cellphone tower
Which I refer to as PayGo above for more specific clarityOriginally Posted by kc classic
Radiation is good
So "unlimited plans" aren't "active service"?
Seems to me that most folks-- including the 12 in the jury box-- would agree that they are ;-)
I've climbed a cellphone tower
Only noobs without a clue would listen to what Tracfone and its CSRs say, much less take ads at face value, it's just not that sort of outfit.
The two terms have nothing in common.
Active service just means your service end date has not yet been reached.
UNL plans are a special and recent innovation, and lots of bugs, which are unlikely to EVER get corrected.
99.99% of TF users are on "regular" PAYGO plans.
I outlined above how to get the best of both worlds.
I've got more phones than fingers
Not only TF. Across any carrier or industry. Even Verizon itself. If you go by their ads and don't read the very very fine print you'd think you could buy a 5G phone and get 1000Mbps. Unless you do your own due diligence from independent sources on phones, plans and true coverage (not their maps), you're going to be hung out to dry.
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It's not dead. If you have a U/U account, and keep renewing with a U/U plan every month, the data does carryover as they advertise.
As you stated you added it to a PAYGO account. For the 8 GB you added to carry over long-term, you need to keep refilling with a U/U plan.
When I added a 2GB U/U plan to a paygo plan in January, my account looked like this:
The paygo data didn't get combined to the U/U data, but it would show up when you click the See Carryover Balance button:
It even says the U/U plan data expires in 59 days. After 30 days, the U/U data became the Carryover Balance and the previous Paygo balance became the active balance. I let the U/U data expire. But someone posted that since it stays alive for 60 days, you can add a U/U plan just once every 60 days (not 30) to a Paygo plan to keep the U/U data accumulating. I didn't try this myself, but it's possible that would work.
This is false. In the screenshot below of the details to the plan, it clearly says the 8GB will carry over. However, you have to extend it with another U/U plan. That's where the active service part comes in.I tried to get that corrected and eventually ended up talking to an Executive Resolutions "manager" who said that any unused portion of the 8 GB would go away at the end of the 30 day plan period.
Radiation is good
The TF account page shows "Service Period 406 Days Left Service Period Ends 10/10/2024"
Clicking on the question mark icon next to Service Period, the popup says: "A service period is the period of time in which your service plan is active. When the service period ends, you will not have access to calls, texts or data."
So--- PAYGO Or MONTHLY: service is service and the add says data doesn't expire as long as service is active.
Only considering "active service" to be a monthly plan is contradicted by their own definitions of terms on their website.
If a monthly plan is how they chose to interpret "active service", that's plain deceptive-- if not illegal.
Hellooooo class action ;-)
Last edited by ChasHam; 09-02-2023 at 09:19 AM.
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Your account doesn't show the separate section for "Unlimited Plan Data Expires" as in the screenshot that I posted? In my screenshot, they're very clear showing a service period for the Paygo balances and an expiration date for the U/U data.
Just keep topping up with a U/U plan every 30 days and you can keep carrying over the 8GB as long as you want.
Phone fan
I only have unlimited plan, as you see I added many cards to my bucket, notice that the unlimited talk and text updated correctly but the data did not it only gave me one extra day for each card), I never had paygo at all just unlimited plans. Obviously carryover is not working correctly for data.
I've got more phones than fingers
What is supposed to happen is there are two separate data buckets -- one for unlimited plans and one for paygo. If you go off unlimited, it is supposed to let you use the unlimited data for 30 more days before it reverts to your paygo bucket which should be lurking behind the scenes. But myself and plenty of others get odd behavior on the unlimited plans -- I have only done unlimited plans (which should always stack and add 30 days and data as listed) but I personally get the data listed but NOT 30 days, seemingly some other random quantity. Maybe it was 1 day like the user above. Mine looks like this for a phone that has been also always unlimited plans:
Data Balance: 39.21 GB left
Service Period: Ends 04/28/2024 (239 days)
Expiration Date: Ends 10/06/2023 (34 days)
So I lost over 200 days of 'service' which I only noticed because I checked on the website. The app or texting balance only shows the 04/28/2024, otherwise, on 10/07 I think I'd be very upset to lose my accumulated 40 gb balance. Right now I've just given up on explaining this to TracFone and hoping if I renew on 10/5/2023 I will get 30 days. At least at that point I'm going to go to call Executive Support and go I just redeemed a 30 day unlimited plan...
Adding I do not see the 'See Carryover Data' button, which may be because I _never_ had paygo on this plan...
I've climbed a cellphone tower
Yes, anyone using UNL that way is screwing themselves.
OP, Tracfone has been lying for decades here, their "add" wording is simply not relevant.
Feel free to find a lawyer for your Class Action, and once it gets going start a new thread to keep us updated...
Radiation is good
If I wanted to plunk down $40 a month for cell service, I'd sure as heck get it from someone other than TF ;-)
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