RedPocket Madness on refill

[Tollerphoner]

My wife and I both have 360 day plans with 5gb data. I renewed mine. I wasn't happy that the price went from $120 to $180, but it is still good.
I tried to renew my wife's. At checkout it changed from 5gb for $180 to 3gb for $170. That won't do.
I called customer service. They told me to try again in a few days.

Her service expires in 5 days and I really don't want to leave it to the last moment. Is there any way to do this properly?

[cnypackerfan]

I was looking at this as my wife's plan renews in a few weeks.
I notice that, after clicking on view details pay for her line, and then click manage payment options, then pay my bill, it gives the $170 price. Although it does say it's the 5GB plan. When she started it was a 3 gb plan, and that's what she has been getting despite it now being labelled 5GB. In her case it doesn't matter as she doesn't usually use much data anyway.
On the eBay listing for this it states that the TMO and Verizon ((what they call gsmt and CDMA) are still 3 gb. I don't see that distinction on the website.
And then, if Click on the plans tab instead of going through the manage payment options button, and click buy now in the 5gb plan, it doesn't give the 170 price. I believe they are trying to encourage auto renew with the slight discount on the other tab.
So I see where you might get the 170 price but I am uncertain about the 3gb vs 5gb unless it has to do with the network that line is on.


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[Tollerphoner]

So it not just me.
I got 5gb, I just don't understand why she can't. I sent them a ticket today, but don't expect to get a meaningful reply.

[cnypackerfan]

So it not just me.
I got 5gb, I just don't understand why she can't. I sent them a ticket today, but don't expect to get a meaningful reply.

When I actually renew it will be interesting to see if she gets 3 or 5. It STATES 5....but her line never switched to 5 when they changed the plan at some point during the last year.

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[cnypackerfan]

So I played with it some more and it definitely changes to 3 if you choose the pay my bill option, as you said. However if you choose the upgrade option, it gives you the 5gb although not at the 170 price, which is only a one year discount anyway. Also, for me, it's a couple dollars cheaper to buy through eBay as a renewal because that's just sales tax versus the convoluted taxing they do on the red pocket site. I'm in New York State so we get high taxes.

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