changing account security info

[DougEll]

I'm trying to reset my security pin and security question. I signed into my account, clicked on "Account& payment" and when I tried to edit, the message "WE are not able to process your request at this time, please call customer support" popped up. Is there any way to to change this information without contacting Tracfone CS or chat?

Thanks

[sillyette]

I'm trying to reset my security pin and security question. I signed into my account, clicked on "Account& payment" and when I tried to edit, the message "WE are not able to process your request at this time, please call customer support" popped up. Is there any way to to change this information without contacting Tracfone CS or chat?

Thanks

If you haven't already, try different browsers. Also try deleting your cache, turning off VPN, ad-blocker, etc.
And you could try the app instead of the browser, and vice versa.
And of course, as with everything Tracfone, maybe just letting some time pass will cure the problem all by itself.

[DougEll]

If you haven't already, try different browsers. Also try deleting your cache, turning off VPN, ad-blocker, etc.
And you could try the app instead of the browser, and vice versa.
And of course, as with everything Tracfone, maybe just letting some time pass will cure the problem all by itself.

I'm using a chromebook so don't know about different browsers. My cache is deleted, don't have VPN or ad-blocker. I tried this yesterday and got the same message. I did try signing onto my account using email and phone number but no difference. I didn't know if it's possible to change security information without contacting Tracfone. I've done it in the past but things seem to change often with Tracfone.
Thanks

[sillyette]

Oh and I'm pretty sure you need to have an active line in the account so that the system can send a verification text to your phone. If there's no active line, I believe there's no other option but to contact CS.

[kaZZoo]

System is not working,
Getting the same thing.

[DougEll]

Oh and I'm pretty sure you need to have an active line in the account so that the system can send a verification text to your phone. If there's no active line, I believe there's no other option but to contact CS.

There are 5 active lines in the account. I did try the app and could change the pin but didn't see an option for the security question.

Thanks for your help.

[PaulCrawhorne]

Website works differently from in the app