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Thread: An Open letter to those who PM me for help!!

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  1. #1
    Join Date
    Dec 2002
    Wilmington, DE
    Personal - Too Many.. see link in my signature
    Personal - Verizon Wireless (CDMA) |
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    An Open letter to those who PM me for help!!


    I know writing this its not going to come across correctly, And Mod's I'm sorry, but I have to... so here goes..

    While my signature states, "PLEASE DO NOT PM ME ASKING FOR HELP... POST IN THE FORUMS!! I am getting TOO MANY PM's and I can't keep straight who has what problem.." But I still get people who PM me asking for help... MOST of it is stuff that is already documented on my pages, or in currently active threads.

    I ask to not be PM'd because

    1. PM's can only be a certain character size limit, and you can only have/save so many.. so to keep long conversations of what all was suggested, tried, what the outcome was, etc is DIFFICULT!!

    2. I don't visit this site every day, and when I do, its usually for a few minutes here or there.. So if you PM me, you might have to wait a while to get an answer. Post in the forums and you will usually get a response from one of the MANY OTHER knowledgeable forum members quickly.

    3. The information and discussion of your problem might be helpful to others also having the same problem... If we discuss via PM.. its between you and me only... no one else can see it..

    4. I don't know everything about every phone, so I don't always have an answer... My Profile and Sig both state I currently have/use a Moto V710 from Verizon. The info I've learned and know about the V3C and E815 are based on my READING of the forums.. All the posts, all the threads...

    Now, because of that, If you really want to ask me a question... Post in a thread, then PM me saying something like "Hey Mark, I'm having a problem, can you look at... " and have a link to the thread or the individual post... I'll visit it... if I have an answer, I'll post it, and other might supply an answer for you too!!!

    But When you post asking for help, please provide as many details as possible... Thinks like which OS/Service Pack, which phone (if your profile is nOT filled in), what data cable (brand, part number, etc), what drivers (where did you get them), what software (and version numbers), what EXACT steps you took, and what happend... if you got an error messsage quote it exactly (don't say "i got something like 'Error'") The more specific you can be to start with, the quicker we can provide an answer. In other words.. if you post "its broke, fix it for me" it will take longer to get help than if you say "I have MPT v3.28, a Moto E815, a Moto SKN6311 cable, BVRP DriverTool, and when using MultiMedia Studio's Mobile Exploere I get 'Communication link broken by phone' message"

    Now a few of my pet peeves that might cause you to receive a "Not So Nice" reply if you PM me...

    1. PM'ing me with the EXACT SAME TEXT as you have posted in one or more threads... I view this as wasting my time. When I visit the site, I immediately get a pop-up about new PM's so I view/respond to PM's as soon as I visit this site. Once I've responded, I view the threads. By PM'ing me the exact same text, you are making me read/reply MORE THAN ONCE and i find that RUDE and DISRESPECTFUL!!

    2. Don't PM me asking where to get software. On my pages I clearly state... "Please Note: I DO NOT have the software for distribution. If you need it, it is up to you to acquire it. " and my PC software page says "Here is a list of software used to put the tones and graphics onto the phone.... Links are provided for the software that is either Freeware, Shareware, has a Demo available or can be Purchased On-Line. If a link to download is not provided, it is because the software is NOT FREE or I am not 100% sure its free. I can not provide links to pirated software."

    So when it come to "Freeware" or Shareware, I have links on my pages... When it comes to MPT, I have links where to purchase it and even have discount codes listed if you want to purchase directly from BVRP's web site. When it comes to PST, there is no link and the description I have for it even states "Not available for legal download to the public, only available in Motorola Service Centers."

    3. PLEASE be sure your profile here reflects your current provider and phone.. That makes it easier to know what we are talking about.

    4. Please SEARCH these forums... there are many talented people here, and a LOT of information!! If you can't find it by searching, try scrolling through the first 5 pages of the thread listing and just read the titles... you are bound to find a thread that already discusses what you are asking.

    5. I know my pages are slightly dis-organized, but PLEASE READ the info on my pages.. It answers MOST questions... If you can't find it... On the left is the Navigation links... (there are E815 link and V3C Info Link with more "phone specific" info...) There is also a FAQ in the upper right... and thanks to Humpa, there is a SITE SEARCH button to do a Google Search of my pages...

    6. If you have things you dislike about my pages... please do not just say "they suck" please provide feed back of exactly what you feel needs to be changed, and suggestions of how it can be better.. (again, see my signature as it states "If you have suggestions on making my page better, PLEASE PM me!!"

    This is my hobby... I do it for fun. BUT many of the PM's I am getting are starting to make me think about giving up this hobby and moving on.
    Last edited by Mark_Venture; 01-04-2006 at 11:37 AM.
    Verizon Wireless Customer Council Member
    Verizon PHONE Hacking Info & How To's click -> HERE, <-- If you have suggestions PM me
    Need Help? PLEASE POST IN THE FORUMS instead of PM'ing me!!
    Read -> An Open Letter to those who PM me for help!

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