Let's keep in mind that the Fido Forum serves both Customers and Employees (in any form). It is our hope that the collaboration which exists here will be beneficial to both parties. There are, however, some caveats to keep in mind:

  • Rudeness and arrogance will not be tolerated and said behaviour are grounds for a ban from the forums. It is important that members refrain from flaming or bashing others. If you don't have anything nice to say, please don't say it at all.

The inability for employees to get along with customers and vice versa must cease immediately.

As a customer, if you're going to post about how you were "short-changed" by Fido or how Rogers has been transforming Fido into a carrier far from how it was back in the day, please word it properly.

Conversely, if you're an employee and you don't like how the members are out hunting for a good deal, realize that this is the customer's prerogative. If you cannot help a customer, don't tell them to get lost (tiring and annoying as it may be). It's unprofessional and unacceptable. This type of response, along with other rude, arrogant, or condescending responses will result in a ban.

  • Circumventing the swear filter is not allowed.
  • Posting a CSR's extension or any other contact information is prohibited.

Thank you for your cooperation.