Adding an active phone to a TF website account?

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eohippus

Member
HoFo Member
Joined
Nov 4, 2014
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Is it really this difficult to do this now?
Clicking on the Add A Line in the website says to call customer support.

I have a TF account that has no active lines right now because I recently deactivated a line. The account has a few rewards points I might try to use. I want to add a different active phone to the account.

I chatted and asked the agent to move phone A to the empty account. Phone A is in a different account with a similar sounding email address username. The agent got very confused by this and couldn't add the phone to the account I specified, so I left the chat and tried again.

I next chose phone B to try to add to the empty account. Phone B is/was in a different account with a very different email username. Agent was able to remove phone B from it's account but could not add it to the empty account, said it kept getting error messages. They said they would have to get a specialist to call me later to do this. They really need a specialist to add a line to an account? I said never mind, I'll try back later.

Has anyone had any luck adding an active line to an existing TF account lately?
 
Seems like recently TF made it difficult/impossible (even for their reps) to move phones around. It used to be that you could DIY using the Add A Line function and choose Merge (poorly named) to add an active phone to the account.
 
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I just tried logging into the empty account that I wanted to add a phone to and it looks like the whole account was deleted. That must be why the second agent couldn't add it to the account. I suspect the first agent, who got confused, deleted that TF account. I have heard other's stories of this type of thing happening. Oh well. It had 800 points I was going to try to use. I was trying to streamline my collection of TF accounts anyways.

Phone B is now not in any account. I will try later to add to add it to some surviving account.
 
After I activated a new phone by transferring from the existing line, the line disappeared from my account. I called in to ask them to add the line back to my account. They couldn't accomplish. Even worse I can't log into my account anymore, email not valid, phone number not linked. They deleted my account of 4000 reward pts. They gave a ticket number saying issue would be fixed in 24 hours. 3 days went by, no progress.
 
After I activated a new phone by transferring from the existing line, the line disappeared from my account. I called in to ask them to add the line back to my account. They couldn't accomplish. Even worse I can't log into my account anymore, email not valid, phone number not linked. They deleted my account of 4000 reward pts. They gave a ticket number saying issue would be fixed in 24 hours. 3 days went by, no progress.

Sorry to hear that they really messed you up there. Seems like anything with TF is risky business these days.
 
when i recently moved some lines around between account I had to first go to the existing account and select 'remove device' and i believe I had to confirm with a security code to the device. i was than able to add the device to a different account and had to once again get a security code sent too it.

its now two separate steps, remove and than add
 
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There’s no problem merging a line to an account with an active line.

Adding a line to an account with no active lines, you have to use the android app.
 
There’s no problem merging a line to an account with an active line.

Adding a line to an account with no active lines, you have to use the android app.

Thank you for this information. I was just able to add my Phone B to an account with an active line in it on the website.
 
There’s no problem merging a line to an account with an active line.

Adding a line to an account with no active lines, you have to use the android app.

Yes. I moved my lines to different accounts (removing from Acct A first before adding to Acct B that had an active line) without problem in the past few days.

I had a line showing 12/23 expiration date but it was inactive on 12/23 when I checked the status. I used the TF android app to add an active line (using IMEI and phone #) to the account, purchased a 90-day basic plan with points for the active line, then chatted with TF to remove the inactive device.
 
Adding a line to an account with no active lines, you have to use the android app.


Still working, just did a test.

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Adding a line to an account with no active lines, you have to use the android app.

Thanks. Good to know. I didn't try Android app before calling customer support. It was a different error stating device brand issue. My phone number is with Tracfone but the device/phone is a TW brand. That's why they can't add my phone number back to my TracFone account.
 
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Adding a line to an account with no active lines, you have to use the android app.

I think Tracfone has changed things again.

I was able to add an in-the-void line to its account that had no active lines, using the Android app a few days ago. (Thank you very much for your detailed steps, jet1000!)

But doing the same thing yesterday and this afternoon (for a different in-the-void line - don't ask how it landed up in the void, not my account) kept giving me Contact Customer Service.
 
I think Tracfone has changed things again.

I was able to add an in-the-void line to its account that had no active lines, using the Android app a few days ago. (Thank you very much for your detailed steps, jet1000!)

But doing the same thing yesterday and this afternoon (for a different in-the-void line - don't ask how it landed up in the void, not my account) kept giving me Contact Customer Service.
Could the difference be whether the account is completely empty vs. having an inactive line in the account? I'm pretty sure when it worked for me, there was nothing in the account, so the android app immediately prompted to add a line.

As far as the one in the void, if you make a new account, the current points bonus is 2000. I just checked my new account and the points vested in 10 days.
 
R22.7.0

It looks like TF caught up to the android app,
Account has to be empty now.
 
It worked for me today on a totally empty account and only if I clicked on the pop up. If I tried to add a device through the menu, I got the call customer service message.

Edit to add: mine is also version R22.7.0
 
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Back on 12/27 i was able to add a device to an account with an inactive device, not today.
 
TF IT Staff keeps closing the loopholes based on reports from Alex The Spy.
 
TF IT Staff keeps closing the loopholes based on reports from Alex The Spy.


That's why I was PMing back in the beginning afraid the loopholes would be read and closed. Guess it's finally coming true. One by one.
 
It worked for me today on a totally empty account and only if I clicked on the pop up. If I tried to add a device through the menu, I got the call customer service message.

Edit to add: mine is also version R22.7.0

confirmed. both IMEI & SIM
 
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