Induced into signing contracts, lawsuit possible?

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luxferre

New member
HoFo Member
Joined
Jul 13, 2006
Messages
194
Location
Vacnouver
Carrier(s)
Rogers
I am a business customer with Rogers.

When I was picking cell phone companies back in June 2011, I was deciding between Rogers and Bell. At that point both company's offers were similar so I could've gone with either companies.

However, the sales rep at Rogers made me an offer I thought made the tip on the scale. I was promised that when I sign a 3 year contract with them (I had 3 lines) I would be able to pick up phones within the contract period without extending my contract term. I agreed to 3 year terms with Rogers on all 3 phones (+data) based on this agreement. I picked up phones with no problem during the time, and while I was charged extra per phone, I thought that was the cost of admin so I didn't look into it much. (Later I found out it was the cost to "upgrade my cell phone")

Fast forward to a month ago, I called in to check for contract renewal dates to plan for the renewal. At this point, I found out that the contract dates on the lines were now different, one dating as late as a year ago when I picked up the last phone on the account.

I called in asked to have the issue resolved, and the rep at that point told me he couldn't. So I asked to speak to a manager. I was promised a call back within a week, and a month passed, no call back. So I called back again. This time, I spoke with a rep that actually had the call back setup.

I missed the first call back. On the voice mail, the manager sped through her number at 6 digits a millisecond. Needless to say I got none of it, so I couldn't call back.

A week later, a manager called back again. I picked up this time. The manager just straight out didn't listen to what I was saying, and continued to explain the same thing over and over, and basically said what i was telling her was not possible, and to me it felt like from what she was saying. she was hinting that I was either making this up or lying. Needless to say I was not happy. I thought of taking my losses and just move my lines out of Rogers, and maybe preparing a lawsuit to sue for inducement and to recover my losses.

I asked to be transferred to customer relations to find out my cost for cancellation, she mentioned that she cannot transfer me, and that I need to call in myself. (At this point, I think she just didn't want to do it) I agreed to call in myself.

I got the number from her and I called customer relations. I got a really nice lady that was able to explain how things worked, and why what i was asking for (fix the issue by re consolidate the contract dates) was impossible to be done. She also chuckled at the point I made about how people are induced into contracts, being promised things the reps knew they couldn't do, and the many years she's been there she's seen numerous cases of things like this. (not going to disclose too much about her so she doesn't get in trouble) She also mentioned that the managers will not help cases like this.

During the different calls. I was getting at least 2-3 different dates for contract end, on EACH line, at one point I was even told that I wasn't on contract for one or two lines and that I could make the renewal there and take a phone (talk about the lack of training...)

Anyway, I am wondering if there is something that can be done to escalate my complaint, or if not, I am wondering if I have a legal case on my hands. What was said would've been in the recorded conversation I had with the rep when I initially agreed to the contract. I haven't talked to the lawyers yet, but I imagine I would be suing for remedies to put me back in the original condition as where I would've been when I was induced into agreeing to the original contract. Thoughts?
 
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If they are only kept for 1 year then they wouldn't have that recording anymore. I suppose one of the follow ups maybe... I will look into the route to complain to the CCTS

Thanks
 
I got the number from her and I called customer relations. I got a really nice lady that was able to explain how things worked, and why what i was asking for (fix the issue by re consolidate the contract dates) was impossible to be done. She also chuckled at the point I made about how people are induced into contracts, being promised things the reps knew they couldn't do, and the many years she's been there she's seen numerous cases of things like this. (not going to disclose too much about her so she doesn't get in trouble) She also mentioned that the managers will not help cases like this.

Since the rep knows the calls are recorded, she's either looking to get fired or you are embellishing. Which is it?
 
Since the rep knows the calls are recorded, she's either looking to get fired or you are embellishing. Which is it?
Or she was just an honest rep, as difficult as that may be to believe. That and she realizes that her specific call is unlikely to be reviewed, and if she is fired for being honest about such a trivial matter then she probably is better off.
 
Or she was just an honest rep, if she is fired for being honest about such a trivial matter then she probably is better off.

In a perfect world all living things would be better off. Doing Right can often be Wrong in others eyes or money grubbing OCD humans.
Can't Please Everyone So You Got To Please Yourself.
 
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Can a mod shut down this telus shill?

Switch to Telus and if you own a business you can get two phones for $140 and a $800 bill credit for switching over.

Message me for other inside deals
 
did u make up a new word? shill? what are you? 2 years old?

how hard is it to say "NO" when they ask u if you wanna go on a contract? cant get any easier, no?
 
did u make up a new word? shill? what are you? 2 years old?

how hard is it to say "NO" when they ask u if you wanna go on a contract? cant get any easier, no?

1) Shill IS a word, and appropriately used in this context.
2) Why comment like that on something that's over 5 months old unless you're just wanting to cause trouble?

via the HoFo App
 
there is no rule saying i can not comment on a post of any certain age right? so thats a mute point.
Commenting on a post means im contributing info, telling you that you can say NO when asked if you want a contract is a valid repsonse, some people dont know this, but after reading they do.
 
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Glad you share the same view, but whats up with your spell checker?
not so much a spell check. Mute would have passed a spell checker. It's just the completely wrong word. No more a mute point than a purple point.

Just good natured ball busting.
 
not so much a spell check. Mute would have passed a spell checker. It's just the completely wrong word. No more a mute point than a purple point.

Just good natured ball busting.



:)


Sent from my Venue 8 Pro 5830 using Tapatalk
 
Business lines I think are NOT under the CCTS....so that avenue would be closed....
 
Business lines I think are NOT under the CCTS....so that avenue would be closed....
I guess the definition of a business line is questionable. While all corporate plans are handled by a specific dept within the carriers, those agreements that are with individuals and are paid for by the individual are arguably covered by CCTS. Certainly those which are managed and paid for by a business are not.

Either here or at RFD someone filed and complaint with CCTS and they responded that they would accept the complaint.
 
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I guess the definition of a business line is questionable. While all corporate plans are handled by a specific dept within the carriers, those agreements that are with individuals and are paid for by the individual are arguably covered by CCTS. Certainly those which are managed and paid for by a business are not.

Either here or at RFD someone filed and complaint with CCTS and they responded that they would accept the complaint.

A consumer is defined as someone who receives telecommunications services for personal use. A small business is defined as a business customer of a participating service provider whose most recent monthly bill for all telecommunications services provided by that member TSP was $2,500 or less (before taxes). The CCTS will only act on consumer and small business complaints as defined above.

https://www.ccts-cprst.ca/complaints/complaint-form
 
Seems to me that any person that pays their own bill and is liable for the agreement is there for a consumer by that definition and therefore covered by CCTS. Specifically
A consumer is defined as someone who receives telecommunications services for personal use.
They don't qualify it by who negotiated the plan or what line of business within the carrier handles it. If it's for personal use then it's a consumer.
 
did u make up a new word? shill? what are you? 2 years old?

how hard is it to say "NO" when they ask u if you wanna go on a contract? cant get any easier, no?

Dude. The comment was linked to a deleted message. I never called the OP a shill, I was calling the guy in the quoted text a shill.

via the HoFo App
 
Hi Everyone, my contract date was supposed to have ended on June 26, 2014. But I've been so busy dealing with work I've not had time to give them a call yet. I will be demanding that I am not charged for the extra 30 dollars a month per line (byod credit) and barring that they are not willing to do so at the OOP level, file complaint into CRTC, and if that doesn't get the issue resolved, talk to my lawyer about formally filing a law suit. Good thing for me, they drop the ball so frequently I now have evidence (recordings, chat history) to back up my claim.

It just seems like they dont really give a damn about what they are doing to your account anymore. Make a mistake, if they don't catch it then we make extra money, if they catch it then we fix it, and maybe we don't need to give them a refund for our mistake because we say so. I had just noticed charges that I did not agree to again on my bill... despite the fact that I confirmed multiple times over the original phone call with the rep adding it that it was only going to be for the month that I called in to make the request, and because they made the mistake over 3 months ago, they are unable to make credits to the account.

Some of you might think this is stupid because a few hundred dollars is not worth a law suit (personally I think it's stupid too), but I'm just too fed up with their crappy training, the lack of will to make up for their mistakes as I have to always call back to confirm everything, and even then it's not guaranteed to be solved.

I'm a really low demanding person if they get everything right, if they charge me a bit more for my plans without it being a mistake I would just pay it and not bat an eye, even if they make mistakes and they are willing to own up to their mistakes I would be ok. But this is just out right fraud, when the statue of limitation for fraud is 10 years, I don't see how they can impose a 3 month limit on their credit back. If they are doing this to me, I'm sure they are doing it to someone else out there.
 
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