Verizon Verizon outage

LittleBear916

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Joined
Feb 15, 2016
Messages
476
Looks like reports of Verizon being down are starting to populate on Down Detector. Meanwhile my phone too is stuck in SOS mode rebooting did not help and I can't get through to anyone on any number on my landline. I hope they restore service soon.
 
I'm in Topeka, KS. At 5pm Central, TF/Verizon works fine for me.
 
I'm in Topeka, KS. At 5pm Central, TF/Verizon works fine for me.

My phone seems to be stuck in SOS mode. Also I launched my Net 10 Hotspot which is powered by Verizon and it has no service either. I wonder if it's a problem in my area.
 
My two Verizon phones working fine in Florida. Clearly not a nationwide issue.
 
My phone seems to be stuck in SOS mode. Also I launched my Net 10 Hotspot which is powered by Verizon and it has no service either. I wonder if it's a problem in my area.

Have you tried to power the phone off and back on to see if it resolves the issue? What make/model phone are you using? Any recent updates on the phone?
 
I have an iPhone XR on TF / VZW. Still shows that I have no signal. Also my Moxee Hotspot from Net 10 has no signal either. Uses same network.

Rebooted quite a few times.
 
Right now I'm helping a neighbor activate a Safelink Tracfone Verizon phone. It's been a few hours and it has bars but no service. Customer service says no errors detected with that phone or SIM card. It may be an activation problem that will resolve eventually. My own Verizon Tracfone is working ok. So probably not a Verizon issue in my area. Western Colorado.
 
On this reddit discussion
https://www.reddit.com/r/verizon/comments/11egvz1/cannot_activate_sim_in_new_phone_is_there_a_way/
Activation servers are down at Verizon right now.

Right but.... My issue has nothing to do with activation. I have an active line and also an active hotspot. My Tracfone account shows my line active. However when I tried to call my phone from someone else it says my number was not in service. Not sure how this would play out in cell phone service. I expect to be compensated by Tracfone or Verizon in this mater especially since I was able to renew my service this morning. I guess this would explain the issue I had as well not getting the data I paid for. That will have to wait until this mess passes through............
 
So that is what happened to my phone activation. I tried to transfer a number to a new phone this afternoon around 2:30 and it still stays at "Activation in progress" state even now. The old phone is still working though.

Lol I was wondering what was going on too. I did the same last night, and both phones are left without service. What a unlucky time to do this.
 
.....it still stays at "Activation in progress" state even now. The old phone is still working though.

The activation probably needs you to shut the old phone off to complete correctly. You can't have the same phone # active on 2 different handsets. Once the activation is complete, you can use the old phone on WiFi or a completely different phone #.
 
My family and I still have service, and we are on Verizon based SIM in west central part of Iowa.
 
So that is what happened to my phone activation. I tried to transfer a number to a new phone this afternoon around 2:30 and it still stays at "Activation in progress" state even now. The old phone is still working though.

The new phone is working now. Text to 611611 shows the correct balance even though the account still shows "Activation in progress" and the line status is "Inactive".
 
My TracFone that runs on Verizon is completely out.

Once it's back up I'm porting it to either att prepaid or cricket

Not leaving due to the outage, leaving since TracFone gets worse and worse

Sent from my moto g play (2021) using HoFo mobile app
 
Lol I was wondering what was going on too. I did the same last night, and both phones are left without service. What a unlucky time to do this.

Wow, add me to the unlucky list. I tried to upgrade my MIL's device yesterday. It was stuck at activation in progress for 10+ hours. Now the online account shows the new device as activated, but the phone shows either No Service or SOS only. I've been on hold with corporate for 53 minutes. I also started a chat which says 255 in the queue.
 
My mom lost service right after she upgraded her phone on Monday evening. Everything was fine until the next morning. She still doesn't have service. Fwiw, she's in Vermont.
 
The new phone is working now. Text to 611611 shows the correct balance even though the account still shows "Activation in progress" and the line status is "Inactive".

Mine is the opposite: the online account shows the new device is active, but the phone shows either No Service or SOS Only. In settings, the old phone number shows, instead of the line I transferred to this device.

After a full hour on hold, corporate said the activation is still in progress and scheduled a call back for two hours.
 
Tracfone has a message now on the top of the site:

Please be advised we are aware of the service impacting outages affecting some of our customers. We are working diligently to resolve these issues and ask that you please allow 4-6 hours for resolution.


View attachment 173594
 
In settings, the old phone number shows, instead of the line I transferred to this device.

I assume that you meant the phone number on the SIM still shows the old number (used to be on the phone). That is normal until TF finishes the activation process.

This is the sequence of events with my phone activation:

1. A few minutes after I activated the new phone The on-line account showed
a. Manage Lines->Device: the old phone deactivated and the new phone reactivated
b. Manage Lines->Plan & Usage: Inactive line (new phone)
c. Old phone still worked but not new phone.

2. After some 15 hours (this morning around 6am)
a. Old phone ceased working
b. New phone still had its original number but I saw 4G on the status bar
c. Manage Lines->Plan & Usage: Inactive line

3. I waited like 10 minutes and then power off/on the new phone.
a. New phone's number updated to the SIM card
b. Could make phone calls and send/receive texts
c. Balance check to 611611 came back with correct numbers (minutes/texts/data and service days)
d. Manage Lines->Plan & Usage: Inactive line

4. Another hour later when I checked the on-line account again
a. Manage Lines->Plan & Usage showed the "CHECK USAGE" button
b. Clicked the "CHECK USAGE" button showed correct balance

I didn't try to chat or call the support because I figured TF should be inundated with support requests so I just let it played out.
 
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